ReviewTrackers Reviews in April 2025: User Ratings, Pros & Cons

A Great Monitoring Tool

What do you like best? I'm able to filter between locations, star-ratings, platforms and various lengths of time to create and distribute reports to my various internal clients. We have eyes on ALL reviews left for U.S. Bank branches and are able to communicate with customers (because of this review awareness in a more timely manner than we could before implementing ReviewTrackers into our strategy. What do you dislike? I'm looking forward to having functionality to respond to reviews ...

Review Trackers is an invaluable service!

What do you like best? Review Trackers makes it seamless to both manage our online reviews as well as collect internal feedback to then increase positive external reviews. The dashboard allows for quick reports and access to any new external reviews. This quick glance often lets us see if there is an over-arching issue that needs to be addressed. What do you dislike? The only negative I can think of is the ability to have the "from" name and email on the request reviews emails be ...

Customer service like none other.

What do you like best? There isn't a question that the team hasn't answered clearly and promptly. Sometimes a company will sign you on and then the customer service basically signs off. Not ReviewTrackers. I've tried to recruit them to come work for us, but without luck. I also find the dashboard to be very user friendly. I can jump around with ease and analyze data between our restaurants and different time periods. I know that when I present the data to my CEO, it's spot on. What do ...

Easy & Helpful!

What do you like best? I love this site. It's so user friendly and it's really helpful for keeping track of all the analytics from month to month or quarter to quarter, etc. Also, their customer service is AMAZING and they always get back to you super quickly and are so helpful! What do you dislike? Honestly there's nothing I really dislike about the site! What business problems are you solving with the product? What benefits have you realized? It helps us keep track of our review ...

Love ReviewTrackers

What do you like best? I love the ability to keep tabs on all locations in one place - streamlines my workflow extremely well! What do you dislike? I wish the Search Bar at the top of the dashboard (where you can select Groups or Locations was a little more intuitive - sometimes even when I type in a new item, it reverts back to the old one. It would also be nice to have the capability to respond to reviews directly within the platform so you don't have to click out to the sites. ...

Very satisfied

What do you like best? ReviewTrackers has a great customer success team. Our representative is incredibly responsive, and consistently goes above and beyond to answer questions and provide solutions to us. They are continually adding new features to the platform that is making it easier for me to manage 300+ locations on multiple review platforms. What do you dislike? That we didn't engage with them sooner. I have no complaints about their services whatsoever. What business problems ...

Great for multi-brand CRM organization, solid UI UX

What do you like best? The user interface is simple and intuitive, and it is very easy to add additional channels, brands, locations, and users. What do you dislike? A little clunky when replying via certain channels What business problems are you solving with the product? What benefits have you realized? Ease of reporting on guest feedback to operational team. Automated logs and summaries are of huge benefit and something that used to take a lot of manual work

Phenomenal product and an even better team behind the scenes supporting it and YOU.

What do you like best? I would give more than 5 stars if I could. Stacey and the team at ReviewTrackers are phenomenal. They are extremely knowledgeable and professional, as well as refreshingly fun and friendly. BEST customer service!!! ReviewTrackers is a very well built platform that is easy to use. I use ReviewTrackers on a daily basis and benefit from it tremendously. It takes all the hard work out of monitoring and requesting reviews, leaving you time to analyze and make the most of ...

A Great Tool for Reputation Management

What do you like best? Review Tracker's customer support team is outstanding. They are always quick to respond and resolve issues and are very friendly! I love the working relationship we have with them and for the price, you wont find many companies out there that do it better. Set up was easy and painless and month over month it is a simple platform to manage. Customer service can make or break an experience and I truly feel that the Review Tracker team makes their experience memorable. ...

Excellent Customer Service and Easy To Use System

What do you like best? Their Customer Service is stellar. Their team is incredibly responsive. Their dashboard is very easy to use and operate. It's been a great asset to our reputation management. The program also has the ability to reach out to current clients for reviews. I love this tool as well as it allows us to generate more reviews than we would have otherwise. What do you dislike? The only thing I would change is to have the ability to pull any Yelp reviews that were filtered ...