ReviewTrackers

ReviewTrackers is good for business!

What do you like best? ReviewTrackers has been so beneficial for us to manage all of our reviews in one place and has changed our entire work flow. They also have the best support team which is extremely important to us if we need extra trainings, have any issues or whatever it may be! What do you dislike? I used to say it was the lag time of when a review was made but now there is zero lag time and we get reviews right away. What business problems are you solving with the product? ...

Powerful Review Monitoring Tool

What do you like best? The RT team makes you feel like you are their biggest client. They are regularly asking for feedback on potential new features and ideas. Whether we are on desktop or mobile, their intuitive software design allows our marketing team to quickly build reports or respond to our customers. What do you dislike? We would love more workshop or "how to" videos! Videos that could help us walk through new site features or provide helpful tips on responding to customers ...

Love this tool!

What do you like best? They are very fast at monitoring reviews and it's helped us at our agency a lot! What do you dislike? There aren't a lot of things we dislike that aren't industry standard. We wish we could have a little more control over the confirmation pages when asking for reviews to help direct people where we want. Recommendations to others considering the product Let us filter out the just the internal feedback reviews, since they aren't public and don't impact the ...

Useful Tool for Reviews

What do you like best? I love how clean the platform is and how easy it is to use. What do you dislike? I wish we could respond to Yelp reviews in the platform. What business problems are you solving with the product? What benefits have you realized? It's so much easier to manage reviews for dozens of locations when they are in one place!

ReviewTrackers has helped us increase our group rating

What do you like best? The ability to respond in the ReviewTrackers platform, and have all our reviews and responses in one place, makes it easy for us to go back and check if we need to. What do you dislike? Unable to respond in platform to Zomato and Trip Advisor reviews Recommendations to others considering the product You might not think it is something your organization needs, but it has been a massive time saver for us and ensures we are responding to all our customer's ...

A Great Monitoring Tool

What do you like best? I'm able to filter between locations, star-ratings, platforms and various lengths of time to create and distribute reports to my various internal clients. We have eyes on ALL reviews left for U.S. Bank branches and are able to communicate with customers (because of this review awareness in a more timely manner than we could before implementing ReviewTrackers into our strategy. What do you dislike? I'm looking forward to having functionality to respond to reviews ...

Review Trackers is an invaluable service!

What do you like best? Review Trackers makes it seamless to both manage our online reviews as well as collect internal feedback to then increase positive external reviews. The dashboard allows for quick reports and access to any new external reviews. This quick glance often lets us see if there is an over-arching issue that needs to be addressed. What do you dislike? The only negative I can think of is the ability to have the "from" name and email on the request reviews emails be ...

Customer service like none other.

What do you like best? There isn't a question that the team hasn't answered clearly and promptly. Sometimes a company will sign you on and then the customer service basically signs off. Not ReviewTrackers. I've tried to recruit them to come work for us, but without luck. I also find the dashboard to be very user friendly. I can jump around with ease and analyze data between our restaurants and different time periods. I know that when I present the data to my CEO, it's spot on. What do ...

Easy & Helpful!

What do you like best? I love this site. It's so user friendly and it's really helpful for keeping track of all the analytics from month to month or quarter to quarter, etc. Also, their customer service is AMAZING and they always get back to you super quickly and are so helpful! What do you dislike? Honestly there's nothing I really dislike about the site! What business problems are you solving with the product? What benefits have you realized? It helps us keep track of our review ...

Love ReviewTrackers

What do you like best? I love the ability to keep tabs on all locations in one place - streamlines my workflow extremely well! What do you dislike? I wish the Search Bar at the top of the dashboard (where you can select Groups or Locations was a little more intuitive - sometimes even when I type in a new item, it reverts back to the old one. It would also be nice to have the capability to respond to reviews directly within the platform so you don't have to click out to the sites. ...