Revel Systems Reviews in January 2025: User Ratings, Pros & Cons

Beware of Hidden Contract Traps and Poor Service

As a long-term user since 2017, investing nearly $1,000 monthly into Revel Systems, I feel obligated to share my harrowing experience with others considering this service. What began as a promising partnership has devolved into a nightmare of deceptive practices, egregious service failures, and relentless financial demands. Deceptive Contract Renewals: Revel Systems employs a disturbingly deceptive tactic to extend contracts. A seemingly innocuous popup, which appeared during routine ...

Avoid!

Avoid!! Won't let you cancel, contract automatically renewed every 1st of January for another 12 months, so if you want to cances still have to may every month untill end of contract. Thieves!!!!

Be careful with Revel

Be careful with Revel. They are a good POS system, but if you cancel they become vindictive and aggressive. I switched systems because our franchise required it, so when it was time to renew, I didn’t, and when I called to cancel, they said I had agreed to a pop up message for 3 more years so they invoiced me for $25,000 that they say I know owe. The interesting matter is that like other times that I renewed my contract, a representative had reached out a few weeks before I cancelled so we ...

"Revel POS is the best iPad based system available."

What do you like best about Revel Systems? Ease of use, great support. Easy to install and maintain. What do you dislike about Revel Systems?

"Revel POS is the best iPad based system available."

What do you like best about Revel Systems? Ease of use, great support. Easy to install and maintain. What do you dislike about Revel Systems?

Great product now with local support

I use this product across my restaurants in the UK and can't praise it highly enough. I have all the benefits of a well established product with lots of integrations where I need them but with the super secure architecture of iOS. The project process and initial support from NFS has been first class and the credit card processing is saving me money vs my last deal with Dojo.

Great product now with local support

I use this product across my restaurants in the UK and can't praise it highly enough. I have all the benefits of a well established product with lots of integrations where I need them but with the super secure architecture of iOS. The project process and initial support from NFS has been first class and the credit card processing is saving me money vs my last deal with Dojo.

RUN! WORSE NIGHTMARE! LAWSUITS

RUN! DO NOT WALK! This company is a complete fraud. Not only are their services absolutely terrible, outdated and unreliable, they will charge you fees for literally not having the service. I wouldn’t recommend this service or company to anyone, even if it was the last company on earth. They have been the absolute worse company to “work with”—even though I am not even on their platform. They are frauds and LAWSUITS are waiting to happen. They would promise that their systems are capable of ...

Why is there no class-action lawsuit yet?

One star only because zero was not possible. So very shady - as an existing client, back in March '22, I, and I suppose everyone? received a "pop-up" on the register requiring my cashier to agree to their new terms of service. Plus, even if the pop-up wasn't clicked, simply continuing to use the system was a de facto contractual agreement. What's in that agreement, on page 11? A new three-year contract with full payment required if cancelled. No notice, no acknowledgment of agreement. ...

Do not use Revel POS or their Adyen Processing

Ever since I switched to Revel Advantage my business life has become more complicated. Missing deposits, Adyen dashboard displaying inaccurate information. You can't even contact Adyen as Revel is the gatekeeper and they do not respond to legitimate concerns. They say "very sorry about your experience" quite a lot but do nothing about it. When I ask to escalate my concerns they tell you what you want to hear then "leave you hanging." by not responding or answering your direct question. I ...