ResponseTap Reviews in April 2025: User Ratings, Pros & Cons

Great Marketing Tool

What do you like best? This is state of the art technology that gives you seemless information about sales calls. The program sets out specific information that is extremely useful and a wonderful way to track information and plan better for better sales in the future. The best part, is it fits perfectly with existing technology. What do you dislike? Nothing, this program is great and I wouldnt change a thing. Recommendations to others considering the product: Great product! You ...

Great support in a large scale project

What do you like best? We working very closely with Response Tap with a large scale telephony change across the entire British Gas and Dyno estate. The support from the Account and Technical Team was fantastic and really responsive. What do you dislike? The dashboard - although good, could be easier to navigate for some actions. What problems are you solving with the product? What benefits have you realized? We are working with Response Tap to help us to link leads to sales ...

Great personalised service

What do you like best? ResponseTap support is great. I have monthly catch-ups with my account manager to answer any of my questions and ensure I am making the most of the product and aware of all the updates. The new insights platform gives me some great information and reports which help me assess by campaign performance. What do you dislike? Not much to say here as I'm pretty pleased with the recent improvements and increased support levels. What problems are you solving with the ...

Great call tracking and personalised service make ResponseTap a must-have for call centre businesses

What do you like best? The system is very reliable and the analytics dashboards built into the product are great. We've been able to eek out a lot of useful information and get a much better idea about our customer journey since implementing ResponseTap. The development guys are constantly adding to the feature set, and being able to listen back to calls or retrospectively add a value to a customer interaction is very helpful. On top of this, ResponseTap support is excellent. If ever you ...

Great Tool but tough for a growing agency to scale with

What do you like best? When we used it everything was great! The support and reports were top notch. https://www.responsetap.com/us/case-study/todays-business/ our company also has a case study which explains everything we loved in greater detail What do you dislike? Price was way too high and tough to scale with smaller clients. What problems are you solving with the product? What benefits have you realized? Tracking Social ROI

Largely positive, easy to use navigation - however lacked some of the more detailed features

What do you like best? The simplicity of the back end system made reporting MI easy and allowed for a rapid turnaround of statistics for management. What do you dislike? The limited scope for reporting - after using the system for a while I realised that we needed a more in depth set of reports from the system. This meant moving over to Google Analytics for the bulk of the reporting rather than using the RTap system. This wasn't an issue as we were all fairly familiar with GA, however ...

Insightful but sometimes frustrating

What do you like best? The visibility it gives me over the success of my campaigning. Being able to whittle out some of the less successful marketing strategies has help us focus in both terms of resource and budget, What do you dislike? The sometimes confusing interface the lack of Universal Analytics. Also, managing the approach internally has been a bit of a nightmare. Everyone has a different way of working. Recommendations to others considering the product: If you want to ...

Tracking Calls from PPC

What do you like best? I like the fact I can run a PPC campaign for a business that sells online (caravan holidays), but tends to require a phone conversation too discuss specific requirements, before bookings are made. Proving the 'true' number of sales and their associated revenue, that have resulted from PPC activity is a lot easier withthe call scoring option that response tap offer. What do you dislike? i dislike the actual user interface of response tap, reporting and setting up ...