ResponseTap Reviews in April 2025: User Ratings, Pros & Cons

Very good service

What do you like best? The customer service is really top drawer. If we have experienced problems they have been dealt with swiftly & efficiently. The product itself is an improvement on what we had previously allowing better tracking with our interal system. What do you dislike? No clear device tracking. Separate AdWords report Recommendations to others considering the product: Excellent product & service What problems are you solving with the product? What benefits ...

Just what we needed!

What do you like best? The level of support from our account manager to technical support is immense, the insights available from the platform has given us the ability to make many positive changes to our campaigns. What do you dislike? Not much to dislike really, pleased with regular updates and available to help at any given time. What problems are you solving with the product? What benefits have you realized? Our primary goal was to improve our PPC campaigns and we've ...

Probably the best call tracking solution I've used

What do you like best? I love the attribution call tracking to actually see the first click channel and last click conversion path. This allows me to accurately report the true value of marketing channels What do you dislike? I'd like to have a chat facility for support to resolve any issues. Recommendations to others considering the product: Quick and easy to implement, I've used 4-5 different reporting platforms and this is the best, bar none. What problems are you ...

Useful tool for campaigns

What do you like best? Ability to have specific numbers assigned to marketing campaigns has been useful to see incoming calls. What do you dislike? Management of Individual numbers is not part of the redesigned interface, would be useful to be consistent. GDPR has made tracking specific numbers difficult. What problems are you solving with the product? What benefits have you realized? Being able to attribute calls to campaigns.

Great product and amazing customer service team.

What do you like best? Had no issues setting up Responsetap - seamless transition and very easy setup. It is definitely a step up from our previous tracking provide specially with regards to the customer service. The team and our account manager is always there to help us with any support issues. What do you dislike? NO dislikes so far as they have been pretty amazing. The only thing that might add more value are additional data filters in the RT dashboard. Recommendations to ...

Overall I am happy with the service.

What do you like best? Very good response time when it comes to contacting support. Simple to use interface. By using this product we now have a much better idea of where we our marketing budget is going. What do you dislike? Sometimes there are occasions where data is not recorded and that is frustrating, but overall I am happy with the service. The accounts department never sends us invoices, we have to keep chasing for them every month which is annoying. What problems are you ...

Top tech company

What do you like best? Every touch point from sales to account manager and technical support always give a prompt and high-quality service. What do you dislike? Nothing - the technology is great and the service matches it. What problems are you solving with the product? What benefits have you realized? Showing ROI for our various marketing channels and campaigns

Helpful support and good service

What do you like best? Friendly UK based support. Service does what is says, regular updates and improvements. What do you dislike? All the features we use I am happy with. Our integration is simple and works well. What problems are you solving with the product? What benefits have you realized? Tracking calls from website / attributing sales to marketing spend / ppc / analytics

Just the solution we were looking for!

What do you like best? A really slick and easy to use interface. Complex problems are met with very easy solutions, for example being able to track the number of calls going through directly to clients. What do you dislike? Only small issue is that some of our clients are on premium rate lines which we can't direct through to. What problems are you solving with the product? What benefits have you realized? Mainly improving our client's views of the success of our platform. Our ...

Great Service and great support

What do you like best? Best thing about ResponseTap has to be the direct email and telephone support. Response time is incredible even at weekends and the manager is always available to answer any question and to get more out of the system. We are a small client and I was surprised at this level of support normally reserved to bigger Enterprise-level clients. What do you dislike? This is no fault of ResponseTap but since Google implemented https only searches and therefore no keyword ...