ResponseTap Reviews in April 2025: User Ratings, Pros & Cons

Probably the most intelligent call tracking software on the market

What do you like best? Being able to attribute call conversions to the correct marketing channels and optimise accordingly, which is cruicial to our business as most of our guests book their cruise over the phone. What do you dislike? A live chat support would be handy to resoleve minor issues quickly and it would be great to receive alerts when there is an issue with tracking. Recommendations to others considering the product: If you want to be able to attribute call ...

Great for tracking marketing ROI

What do you like best? Response Tap allows me to analyse calls via all of our marketing channels on a weekly basis, helping our team to report back to the business on marketing ROI. What do you dislike? Sometimes there's an issue with creating numbers when it says we've reached our limit, however, support are quick to resolve this. What problems are you solving with the product? What benefits have you realized? Proving ROI from marketing channels.

Great customer service

What do you like best? The team are quick and efficient and answered my customer support request speedily. What do you dislike? There's a limit on the number of placeholders that are available for a single site. What problems are you solving with the product? What benefits have you realized? Different call tracking numbers for each lead.

Essential insight

What do you like best? Easy to set up (minimal dev support required), easy to understand reports and static numbers for offline campaigns. What do you dislike? There really isn't much to dislike about the product, but I'm sure they'll continue to improve it over time. What problems are you solving with the product? What benefits have you realized? Helping to understand the interplay between offline and online and allocating budgets accordingly.

Great call tracking

What do you like best? Aside from the product itself, the support from the team is excellent What do you dislike? There isn't anything I dislike about Response Tap What problems are you solving with the product? What benefits have you realized? The range of call tracking insights and feedback we get has really helped us get under the skin our client's call centre

Great user-friendly tracking solution

What do you like best? Really easy to user interface, great reporting options and loads of support available. They've run training sessions for us and are always checking in to see if we need help. What do you dislike? Not as advanced as other call tracking solutions but much easier to use What problems are you solving with the product? What benefits have you realized? We're now able to realise the true performance and potential of paid activity and allows us to better ...

Attribution at its finest

What do you like best? I love the functionality and the insight we get being able to attribute success to particular channels and creative. I also love the fact that I have access to immediate support by phone, email or even face to face. Best thing about ResponseTap has to be the direct email and telephone support. Response time is incredible even at weekends and the manager is always available to answer any question and to get more out of the system. We are a small client and I was ...

Best call tracking solution I have used

What do you like best? Getting started is such a simple process, not too much required and the instructions are straightforward. What do you dislike? The transition to a better platform for reporting has taken a while. The data is most useful straight into Google Analytics for us so this isn’t a great issue. What problems are you solving with the product? What benefits have you realized? The benefits outweigh any costs. We can determine exactly what spend is working or not and ...

Effective call tracking

What do you like best? Works great as a method of tracking engagement with B2B clients. I can evaluate the success of a campaign from the call tracking report. Provision of a freephone number also improves customer engagement. What do you dislike? The monthly report could be presented in a more accessible and visual format i.e. charts/performance metrics What problems are you solving with the product? What benefits have you realized? Freephone number for B2B clients - ...

Great service with a very quick & efficient support team

What do you like best? When you need help with anything, the support team get back to you within minutes, often with a solution straight away. They're patient and efficient. What do you dislike? The categories for adding your numbers are pre-set and not the most logical for us. Recommendations to others considering the product: Go through the system and see the different features that it offers - it's so easy to use and the team will help you with all areas. If you can go ...