ResponseTap

Good product and great service

What do you like best? The support is great and the product is very easy to use. I like also the fact that there are constant updates. What do you dislike? The fact that to have a complete picture you need Google Analytics. But this is true also for many other tools. What problems are you solving with the product? What benefits have you realized? The main reason for us to use this tool is tracking website phone calls.

Can be difficult to implement

What do you like best? Easy to implement if you're platform allows it. We have had issues implementing on Episerver due to issues with span tags overriding existing div tags. Good support though. What do you dislike? Had a few issues with reporting interface, and some of the tracking initially seems a bit unclear, but early days. Recommendations to others considering the product: Ensure your current platform will accept the code and you have the technical ability in-house to ...

Excellent tool that does what we need it to do

What do you like best? I like the simplicity of the dashboard and the level of detail available in terms of attributing calls to marketing channels What do you dislike? Not much to dislike, the only issue is for a business expanding internationally, it is quite costly to use the tool in some territories. What problems are you solving with the product? What benefits have you realized? We can now track inbound phone calls as a conversion point and attribute a weighting to them ...

Easy to Use and Excellent Customer Service

What do you like best? Easy to use and excellent customer service which made the implementation quick and easy. Having data on calls split by channel has enabled us to make better informed decisions when it comes to marketing budgets allocation What do you dislike? It's a bit expensive especially if you want to go for the monthly rolling contract What problems are you solving with the product? What benefits have you realized? Allocation of Marketing budget

Brilliant support and paltform

What do you like best? Really great support and onboarding. Super platform and great data What do you dislike? It was fairly complex to setup but great support over came this. What problems are you solving with the product? What benefits have you realized? Reporting on ROI from PPC investments.

Great support and great service

What do you like best? Straight forward and easy to use. Excellent support, very quick response to all requests/issues and very quick resolutions. Interface is easy to use and provides excellent insight for our purposes. Dashboard contains a change log and work in progress list so very easy to see what is coming up. What do you dislike? Very little. Changing between accounts could be smoother. What problems are you solving with the product? What benefits have you realized? We ...

great call tracking solution

What do you like best? very good support from staff, easy to setup and produce reports in analytics. Good call tracking solution. What do you dislike? there is some work to be done on connecting calls to covnersions down to the granular level which is what they are working towards but it is in its infancy in regards to connecting offline sales and matching them with other database information but they are headed in the right direction Recommendations to others considering the ...

Leading Call Tracking Software -Don't Hesitate

What do you like best? The ease at which I can get data on which of my Marketing efforts are translating into real leads for the business. Also the account managers are amazing and always wanting to make sure we get the most out of the product. What do you dislike? There's nothing really, but if I had to pick, it's the new look of the dashboard- but that's just because I'm not used to it yet! That said, it does look like it has a lot more to offer than the original version. ...

Good product with useful insight

What do you like best? Ease of setting up tracking numbers and linking to Analytics to pull through enquiry data What do you dislike? Changes since GDPR although appreciate the need for the change What problems are you solving with the product? What benefits have you realized? We are trying to track return on investment for marketing spend against phone enquiries generated from the websites we have

Made our lives easier

What do you like best? RT has helped us so much in deciding where to place our marketing and tracking what is still working and what isnt What do you dislike? Now the customer number is shown as 'withheld' we cannot see if its the same person calling or not What problems are you solving with the product? What benefits have you realized? We have used various magazines/publications over the years and RT has helped greatly sort out which ones work best, hence saving us money