ResponseTap

Great product and amazing customer service team.

What do you like best? Had no issues setting up Responsetap - seamless transition and very easy setup. It is definitely a step up from our previous tracking provide specially with regards to the customer service. The team and our account manager is always there to help us with any support issues. What do you dislike? NO dislikes so far as they have been pretty amazing. The only thing that might add more value are additional data filters in the RT dashboard. Recommendations to ...

Helpful support and good service

What do you like best? Friendly UK based support. Service does what is says, regular updates and improvements. What do you dislike? All the features we use I am happy with. Our integration is simple and works well. What problems are you solving with the product? What benefits have you realized? Tracking calls from website / attributing sales to marketing spend / ppc / analytics

Just what we needed!

What do you like best? The level of support from our account manager to technical support is immense, the insights available from the platform has given us the ability to make many positive changes to our campaigns. What do you dislike? Not much to dislike really, pleased with regular updates and available to help at any given time. What problems are you solving with the product? What benefits have you realized? Our primary goal was to improve our PPC campaigns and we've ...

Probably the best call tracking solution I've used

What do you like best? I love the attribution call tracking to actually see the first click channel and last click conversion path. This allows me to accurately report the true value of marketing channels What do you dislike? I'd like to have a chat facility for support to resolve any issues. Recommendations to others considering the product: Quick and easy to implement, I've used 4-5 different reporting platforms and this is the best, bar none. What problems are you ...

Just the solution we were looking for!

What do you like best? A really slick and easy to use interface. Complex problems are met with very easy solutions, for example being able to track the number of calls going through directly to clients. What do you dislike? Only small issue is that some of our clients are on premium rate lines which we can't direct through to. What problems are you solving with the product? What benefits have you realized? Mainly improving our client's views of the success of our platform. Our ...

Great Service and great support

What do you like best? Best thing about ResponseTap has to be the direct email and telephone support. Response time is incredible even at weekends and the manager is always available to answer any question and to get more out of the system. We are a small client and I was surprised at this level of support normally reserved to bigger Enterprise-level clients. What do you dislike? This is no fault of ResponseTap but since Google implemented https only searches and therefore no keyword ...

Effective call tracking

What do you like best? Works great as a method of tracking engagement with B2B clients. I can evaluate the success of a campaign from the call tracking report. Provision of a freephone number also improves customer engagement. What do you dislike? The monthly report could be presented in a more accessible and visual format i.e. charts/performance metrics What problems are you solving with the product? What benefits have you realized? Freephone number for B2B clients - ...

Great Marketing Tool

What do you like best? This is state of the art technology that gives you seemless information about sales calls. The program sets out specific information that is extremely useful and a wonderful way to track information and plan better for better sales in the future. The best part, is it fits perfectly with existing technology. What do you dislike? Nothing, this program is great and I wouldnt change a thing. Recommendations to others considering the product: Great product! You ...

Great call tracking and personalised service make ResponseTap a must-have for call centre businesses

What do you like best? The system is very reliable and the analytics dashboards built into the product are great. We've been able to eek out a lot of useful information and get a much better idea about our customer journey since implementing ResponseTap. The development guys are constantly adding to the feature set, and being able to listen back to calls or retrospectively add a value to a customer interaction is very helpful. On top of this, ResponseTap support is excellent. If ever you ...

Great Tool but tough for a growing agency to scale with

What do you like best? When we used it everything was great! The support and reports were top notch. https://www.responsetap.com/us/case-study/todays-business/ our company also has a case study which explains everything we loved in greater detail What do you dislike? Price was way too high and tough to scale with smaller clients. What problems are you solving with the product? What benefits have you realized? Tracking Social ROI