ResponseTap

Excellent tool that does what we need it to do

What do you like best? I like the simplicity of the dashboard and the level of detail available in terms of attributing calls to marketing channels What do you dislike? Not much to dislike, the only issue is for a business expanding internationally, it is quite costly to use the tool in some territories. What problems are you solving with the product? What benefits have you realized? We can now track inbound phone calls as a conversion point and attribute a weighting to them ...

Helpful staff, good tracking tool.

What do you like best? Good tracking tool and fantastic support staff. What do you dislike? Bulk single number management could be improved. What problems are you solving with the product? What benefits have you realized? We have a custom built CRM so their API has been integral to tracking leads for a number of years.

Great support and great service

What do you like best? Straight forward and easy to use. Excellent support, very quick response to all requests/issues and very quick resolutions. Interface is easy to use and provides excellent insight for our purposes. Dashboard contains a change log and work in progress list so very easy to see what is coming up. What do you dislike? Very little. Changing between accounts could be smoother. What problems are you solving with the product? What benefits have you realized? We ...

Easy to Use and Excellent Customer Service

What do you like best? Easy to use and excellent customer service which made the implementation quick and easy. Having data on calls split by channel has enabled us to make better informed decisions when it comes to marketing budgets allocation What do you dislike? It's a bit expensive especially if you want to go for the monthly rolling contract What problems are you solving with the product? What benefits have you realized? Allocation of Marketing budget

Probably the most intelligent call tracking software on the market

What do you like best? Being able to attribute call conversions to the correct marketing channels and optimise accordingly, which is cruicial to our business as most of our guests book their cruise over the phone. What do you dislike? A live chat support would be handy to resoleve minor issues quickly and it would be great to receive alerts when there is an issue with tracking. Recommendations to others considering the product: If you want to be able to attribute call ...

great call tracking solution

What do you like best? very good support from staff, easy to setup and produce reports in analytics. Good call tracking solution. What do you dislike? there is some work to be done on connecting calls to covnersions down to the granular level which is what they are working towards but it is in its infancy in regards to connecting offline sales and matching them with other database information but they are headed in the right direction Recommendations to others considering the ...

Great user-friendly tracking solution

What do you like best? Really easy to user interface, great reporting options and loads of support available. They've run training sessions for us and are always checking in to see if we need help. What do you dislike? Not as advanced as other call tracking solutions but much easier to use What problems are you solving with the product? What benefits have you realized? We're now able to realise the true performance and potential of paid activity and allows us to better ...

Attribution at its finest

What do you like best? I love the functionality and the insight we get being able to attribute success to particular channels and creative. I also love the fact that I have access to immediate support by phone, email or even face to face. Best thing about ResponseTap has to be the direct email and telephone support. Response time is incredible even at weekends and the manager is always available to answer any question and to get more out of the system. We are a small client and I was ...

Best call tracking solution I have used

What do you like best? Getting started is such a simple process, not too much required and the instructions are straightforward. What do you dislike? The transition to a better platform for reporting has taken a while. The data is most useful straight into Google Analytics for us so this isn’t a great issue. What problems are you solving with the product? What benefits have you realized? The benefits outweigh any costs. We can determine exactly what spend is working or not and ...

Top tech company

What do you like best? Every touch point from sales to account manager and technical support always give a prompt and high-quality service. What do you dislike? Nothing - the technology is great and the service matches it. What problems are you solving with the product? What benefits have you realized? Showing ROI for our various marketing channels and campaigns