ResponseTap Reviews in April 2025: User Ratings, Pros & Cons

The call tracking solution is great but it's the support team that make it 10/10

What do you like best? Every time we have an issue or a query, the support team respond quickly and are always able to quickly solve the issue. What do you dislike? In a world of artificial intelligence, we rely on the Responsetap data to inform bidding models and key marketing decisions. It's frustrating that any single numbers used cannot be sent back to AdWords and are therefore lost data when AIs look at it. What problems are you solving with the product? What benefits have you ...

The best call tracking software out there!

What do you like best? Dynamic Placeholders is the key feature we use. Being able to report ROI on our adwords campaigns through trackable numbers is the winner for me. Customer service is also excellent, our account manager and the technical support team are always on hand and very helpful. What do you dislike? The insight hub (analytics) it's excellent but the old, legacy admin console is a little dated now in terms of UI/UX. The IVR functionality could also be better. What ...

Moved from a competitor and haven't looked back

What do you like best? Great support team, this is what made them far better than the competitor we were with What do you dislike? Can be a bit clunky sometimes on the dashboard but you get used to it What problems are you solving with the product? What benefits have you realized? Tracking how we've generated new clients, SmartMatch has been a godsend.

Call tracking the way it should be

What do you like best? The ability to track phone conversions down to keyword level. What do you dislike? The way the dashboard is structured is a little bit confusing and can take a while to get used to. Navigating to things can be tricky as to know where everything is. What problems are you solving with the product? What benefits have you realized? ResponseTap has helped us get better CPAs and increase the ROAS of our clients across the board. With the ability to now track the ...

Call attribution made simple

What do you like best? The interface, it is by far the easiest call tracking platform I have used to gain insights. What do you dislike? It can be hard to fully understand the post-call attribution within Response Tap What problems are you solving with the product? What benefits have you realized? Being able to split out calls by volume and only import those into GA that are over a certain limit to filter out nonsense calls.

Ease of implementation of Response Tab on Salesforce

What do you like best? In my role as a delivery lead I managed the implementation of the Response Tab package onto our Salesforce environment and the technical support available from Response Tab was simple excellent. Their technical team supported us all the way to ensure we have fully functional solution on our platform, without impacting or disrupting other functionality and taking into account the specific requirements of our local business users. What do you dislike? When we ...

Call tracking made easy

What do you like best? The reports are easy to understand and call listening is a breeze. It's made it a lot easier for us to keep track of calls, and better attribute the work we're doing. Setup was also quick and easy. What do you dislike? I would like it if call recordings stayed in the log for slightly longer than 30 days. It can be useful to go back over calls and often they've already been deleted. Recommendations to others considering the product: Speak to them directly, ...

Easy Solution for call tracking

What do you like best? Easy to use and support team are very helpful. What do you dislike? Would be good if you could access recordings after the 30 days window What problems are you solving with the product? What benefits have you realized? Assessing quality of leads

ResponseTap continues to perform

What do you like best? We've been using ResponseTap for several years now and its uses continue to grow. It helps us to audit our channels and our clients to audit their processes with listening options and post-call IVR. What do you dislike? The dashboard is still a bit tricky to navigate in places, but it's much better than the older version. At the moment, you still have to go back to the old layout to change account settings, which isn't really a problem but is slightly ...

Simple & Effective

What do you like best? Easy to install & report on results. Minimal involvement from our dev team to get everything set up and reporting is a breeze. Support during and after implementation was spot on. What do you dislike? There is a slight disjointed feel when going through the various different sections of the system, some new & slick, some dated. Setting up single numbers can be time consuming if you have a large amount. Recommendations to others considering the product: ...