ResponseTap

Simple & Effective

What do you like best? Easy to install & report on results. Minimal involvement from our dev team to get everything set up and reporting is a breeze. Support during and after implementation was spot on. What do you dislike? There is a slight disjointed feel when going through the various different sections of the system, some new & slick, some dated. Setting up single numbers can be time consuming if you have a large amount. Recommendations to others considering the product: ...

The best call tracking software out there!

What do you like best? Dynamic Placeholders is the key feature we use. Being able to report ROI on our adwords campaigns through trackable numbers is the winner for me. Customer service is also excellent, our account manager and the technical support team are always on hand and very helpful. What do you dislike? The insight hub (analytics) it's excellent but the old, legacy admin console is a little dated now in terms of UI/UX. The IVR functionality could also be better. What ...

This has been the missing piece to our business. Our marketing cycle is complete because of it!

What do you like best? Being able to see sales leads that otherwise could be missed, and ensuring that marketing budget is spent accurately. This has been the missing link for us in creating and executing budgets and campaigns. We now have a full view of our marketing spend, including other tools we use. What do you dislike? The dashboard has a lot of features that I have not yet learn't their purpose. Not necessarily a dislike, just features I am not utilising and therefore wasted. ...

Moved from a competitor and haven't looked back

What do you like best? Great support team, this is what made them far better than the competitor we were with What do you dislike? Can be a bit clunky sometimes on the dashboard but you get used to it What problems are you solving with the product? What benefits have you realized? Tracking how we've generated new clients, SmartMatch has been a godsend.

Easy to use and great tracking

What do you like best? The interface is very user friendly so running report and setting up new numbers is extremely easy. If you ever do have a problem the support team are on had to help! What do you dislike? Not much to dislike as I haven't had any problems yet. What problems are you solving with the product? What benefits have you realized? Allows us to track large level of calls over several channels in one place.

The call tracking solution is great but it's the support team that make it 10/10

What do you like best? Every time we have an issue or a query, the support team respond quickly and are always able to quickly solve the issue. What do you dislike? In a world of artificial intelligence, we rely on the Responsetap data to inform bidding models and key marketing decisions. It's frustrating that any single numbers used cannot be sent back to AdWords and are therefore lost data when AIs look at it. What problems are you solving with the product? What benefits have you ...

Easy to use

What do you like best? I like the ability to be able to create the tracking numbers attributed to different campaigns and it's easy enough to track how they're doing... What do you dislike? The client portal is a little clumsy in areas. Not particularly obvious where to find everything however there are so many great features. Recommendations to others considering the product: I would say other than 'prettying up' the client portal response tap is a brilliant bit of software and ...

Excellent Service

What do you like best? It has changed the way we are able to analyse our Marketing in a huge way! What do you dislike? There is nothing to dislike, its very user friendly Recommendations to others considering the product: I would 100% recommend response tap, it has changed our business massively. What problems are you solving with the product? What benefits have you realized? We are able to track 100% the performance of each campaign which we were unable to do previously.

Review

What do you like best? ResponseTap makes my marketing more effective! What do you dislike? I don't hate anything about ResponseTap! Recommendations to others considering the product: I don't have any recommendations to others considering Response Tap at the moment What problems are you solving with the product? What benefits have you realized? I know exactly where my calls come from!

Call tracking excellence!

What do you like best? How easy it is to create trackable phone numbers, then export the results. What do you dislike? Not being able to search in 'Single Numbers' for individual trackable numbers. What problems are you solving with the product? What benefits have you realized? Being able to accuratey track call count and whether they are sales calls using the post-call IVR.