ResponseTap Reviews in February 2025: User Ratings, Pros & Cons

Great service and even greater customer service!!

What do you like best? Very easy to set up new tracking numbers and equally easy platform to use! The reports are very insightful too and easy to download and understand. What do you dislike? Needs get used to finding how you set up the new numbers, but as soon as someone familiarises themselves with the service, it's really easy to work with! Recommendations to others considering the product: Recommend trying this service for your clients; really useful insights for print ...

Very helpful

What do you like best? Live call tracker is very helpful being able to locate where client is looking What do you dislike? There isn't anything I dislike about responsetap What problems are you solving with the product? What benefits have you realized? Not knowing where a client is looking before responsetap and now knowing straight away

Superb offline conversion analytics available with a simple snippet of code

What do you like best? ResponseTap have been incredibly helpful in working closely with YES Glazing Solutions to provide exactly what we needed to track our offline conversions. What do you dislike? It took a while to get used to the interface, but ResponseTap were very helpful in setting up our account and tailoring it to our needs. Recommendations to others considering the product: This is the best telephone tracking system available in the UK. Their support is top notch and ...

Brilliant company to work with, first class attribution technology

What do you like best? Customer Success Team, feel very valued as an existing customer What do you dislike? Nothing, can't fault their service at all having been with them for a couple of years. Recommendations to others considering the product: Do it What problems are you solving with the product? What benefits have you realized? End to end call attribution and outbound tracking.

Brilliant Data Partner

What do you like best? Fantastic customer success management, and bespoke IT solutions created to suit our needs. What do you dislike? Not really a dislike but wish they offered a broader scope of products that we could utilise. What problems are you solving with the product? What benefits have you realized? Before we started working with Response Tap we were unable to attribute sales to calls, we now can, nearly for 100% of calls so we can optimise marketing spend.

Reliable product with great customer service

What do you like best? The concept itself is great and helps us to validate the work we do for clients with reliable conversion data. However, the aspect I’m most impressed with is the customer service - going above and beyond what you’d expect from a software provider to make sure their customers are happy. What do you dislike? Some parts of the interface are due for a refresh and can be a bit clunky. The naming of things like metrics and features can also be a little confusing at ...

Great tool for Identifying ROI for marketing

What do you like best? I like how on RP you can easily track ROI for campaigns especially which are offline. The ability to be able to create easy to remember numbers is also great when trying to stand out. The data is easy to understand and share around the business with minimal input. What do you dislike? The connection with with GA or AA could be better / easier, also I found the interface slightly tricky and time consuming when comparing multiple campaigns or campaigns for a long ...

Taking My Digital Marketing To The Next Level

What do you like best? The most useful thing about responsetap is the ability to track calls to the keyword level What do you dislike? At times I find myself clicking through the different options till I find the correct place I want to be, I think the UI could have a bit of an update. Recommendations to others considering the product: If you want to improve your digital marketing then having call tracking is a must. Responsetap offers a great service which is hard to compete ...

Great Call Tracking Solution

What do you like best? It's pretty easy to set up and having the extra data to work with can really take your accounts to the next level. With smart bidding strategies being so prevalent now, being able to track calls so effectively means we can let the machine learning work its magic. What do you dislike? Sometimes it can price certain clients out that do not have a huge budget. What problems are you solving with the product? What benefits have you realized? We're now able to ...

Improved call tracking and reporting

What do you like best? All the advanced features which give you insight into every single call. We have found the call recording very useful as well in determining the quality of a lead. We have used other call tracking providers in the past, but ResponseTap has by far been the best. What do you dislike? The initial layout when switching between different accounts can be quite tricky to understand, especially when having to set up single numbers What problems are you solving ...