Respond.io Reviews in January 2025: User Ratings, Pros & Cons

"Best service"

What do you like best about respond.io? The best customer support and follow-up service on all platforms What do you dislike about respond.io? Nothing all its very good to work with respond.io What problems is respond.io solving and how is that benefiting you? Solve all communication problems between the company and the client

"Respond.io is excellent customer service platform"

What do you like best about respond.io? Multichannel customer service platform. Keep all the contact points highly organized and provide excellent customer service. You can have, for example, 50 email boxes connected and answer emails from one location while at the same time having all your Facebook pages connected too. What do you dislike about respond.io? I wish they would include more workspaces. What problems is respond.io solving and how is that benefiting you? One place where you can ...

DO NOT USE

DO NOT USE . WARNING

"Totally the best!!"

What do you like best about respond.io? Very easy to access with quick results. CRM has never been so easy. :) What do you dislike about respond.io? So far, I can't think of any because it has consistently been delivering. What problems is respond.io solving and how is that benefiting you? We are using WhatsApp with respond.io, making it so much easier for me to chat with my clients via WhatsApp and get quick results. The clients also find it very effective in getting their problems solved ...

"A one stop solution for you business messaging needs"

What do you like best about respond.io? Respond.io has many rich features but for our business, the one that stands out the most is the workflows feature. With this we are able to create very powerful workflows that seamlessly manage all our inboud messages and agent's workload, setting a system were we can easily guage the perfomance of our marketing campaigns and our agent's efficiency. Another feature will be how messaging integrates smooethly with Meta Ads, providing ways to better ...

"It is incredible how the platform is 100% stable"

What do you like best about respond.io? All the functions have been incredible, I have been a member of other platforms that some don't work at all and others sometimes crash, but Respond never. Implementation is simple. And the integrations are a little complicated but since I know the subject I don't have any problems, the support is great What do you dislike about respond.io? The only thing I may not like is that it does not have WhatsApp QR What problems is respond.io solving and how is ...

"Customer Support of Respond.io"

What do you like best about respond.io? I am truly impressed with Respond.io for their exceptional professionalism and outstanding customer service. The team's dedication is truly commendable. The availability of 24/7 support on WhatsApp speaks volumes about their commitment to customer satisfaction. Furthermore, their technical support representatives are readily available to assist with any queries, showcasing their commitment to ensuring a seamless experience for their users. Their ...

Waste of money, buggy unfinished product. Do NOT use!

This tool is not working properly. Very buggy and it is impossible to work normally with this. If you have paid, your money is gone even if they know there product is broken and you are unable to use it.

"Pefect pltform with an amazing support team"

What do you like best about respond.io? One platform to respond to your clients from different platforms. Also their support team are always available and so their best to solve your issue. What do you dislike about respond.io? A bit expensive, but they offer great discounts to their loyal customers. What problems is respond.io solving and how is that benefiting you? As a multichannel platform, respond.io allows us to communicate to our customers no matter what plafrom they are messaging us ...

"FYI, I was subscribed to another service before, but I canceled it to join you."

What do you like best about respond.io? Ease of linking channels and working directly on them, responsive and quick support team. What do you dislike about respond.io? I can't pinpoint something specific as I am a new subscriber. What problems is respond.io solving and how is that benefiting you? Consolidating all channels on one platform is excellent for us. Managing conversations and ensuring prompt responses to customers without delay is crucial to us.