9.1
Spot Score
Access and control your computer from anywhere.
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GoTo Resolve (formerly GoToAssist) has received positive feedback from users within the last 12 months. Users appreciate the user-friendly interface that offers seamless remote assistance without interrupting workflow. The software's ease of use and AI features stand out, enabling efficient remote connections and issue diagnosis. The ability to support various ...Read more
Streamlined remote assistance with a user-friendly interface, enhancing efficiency.
Multifunctional capabilities including remote connection, mobile support, and easy communication features.
Efficient ticketing system for tracking and managing tickets.
Automates repetitive tasks, enhancing productivity.
Issues with the unattended support system, causing connectivity problems.
Lack of innovation compared to competitors.
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Showing 81-90 out of 252
VH
Victoria H
12/19/17
Useful tool
What do you like best? Easy to use Makes showing and explaining easy No network issues What do you dislike? Nothing, the software is user friendly and easy to navigate What problems are you solving with the product? What benefits have you realized? Teaching people how to use different software through GoToAssist
AP
Anthony P
12/19/17
Great Product
What do you like best? Unattended support. In my domain we setup our PC's for unattended support. As long the system is on, we are able to remote in without asking the user to clicking on a link or going to www.fastsupport.com and putting in a support ID number. The chat feature is great when communicating with my users when provide updates when working on their system. What do you dislike? More of a gripe. When supporting a user, then connects to VPN. The session freezes. The ...
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GF
Greg F
12/14/17
Possibly the best remote support solution available
What do you like best? Consistently just works. Allows for submitting a reboot to the remote workstation, user reconnection, sending files, etc. Unlike many of our previous solutions, it does not lose remote control when a "Run as Admin" window is active. What do you dislike? Occasionally is unavailable during business hours - usually when both GoToAssist and GoToMeeting are down at the same time. It's frustrating to pay for a solution which isn't available when you need it. As ...
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JM
Jamie M
12/14/17
GoToAssist Corporate Experience
What do you like best? It provides excellent ease of use for us, as support - as well as being user friendly for the end-user to connect to us. What do you dislike? I find the cost is not aligned with other solutions that provide similar functionality. Although it does everything we need, it does feel a little dated as well Recommendations to others considering the product: While this is a good product, and has been quite reliable for us, I do feel that there are other ...
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AI
Administrator in Management Consulting
12/08/17
Dependable
What do you like best? Works flawlessly on a variety of platforms, has never failed to function as needed so long as remote client has active network connection What do you dislike? Id prefer the option to have it start up running as a service, as it is almost always the first step required when doing any sort of remote work. What problems are you solving with the product? What benefits have you realized? We have a central IT office with a primarily remote work force. This ...
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AI
Administrator in Education Management
12/07/17
GoToAssist
What do you like best? The simplicity in creating and managing requests and incidents What do you dislike? The indexing of tickets is very slow and makes searching through previous tickets very time consuming. What problems are you solving with the product? What benefits have you realized? Providing our organization with a central location for managing service requests and incidents.
CI
Consultant in Food Production
11/27/17
Great product
What do you like best? Easy to use and easy to train and navigate What do you dislike? connectivity with other tools and logging Recommendations to others considering the product: try it out. Nothing to loose. What problems are you solving with the product? What benefits have you realized? Help desk support
FS
Floyd S
11/22/17
A Real and Genuine Screen Sharing tool with high end security.
What do you like best? One of the main reason why GoToAssist is best in class as its easy to use for customer-end.In other words, when we connect with an end to end customer it's very easy to explain to the customer how to log in and connect to the remote server in this app.Their security is high class and after the session end, there are no logs or traces left on the customer's computer.Its proven and one of the most trusted remote software from many years used by corporates and Tech ...
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UI
User in Facilities Services
11/09/17
Very helpful
What do you like best? helpful and informative application that constantly help me maximize productivity What do you dislike? I do not unlike anything about it. I have no complaints. What problems are you solving with the product? What benefits have you realized? Communication, productivity
AG
Aabha G
11/01/17
Amazing experience
What do you like best? user friendly and comfortable to the user. i would recommend this to my peers so they can be benefited with this amazing tool. professionalism is the synonym for their service really appreciate the way team works together. Hope everyone one will have same experience like me. Thanks for giving me this opportunity. user friendly and comfortable to the user. i would recommend this to my peers so they can be benefited with this amazing tool. professionalism is the ...
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