RescueAssist Reviews in January 2025: User Ratings, Pros & Cons

Use GoToAssist everyday for remote support

What do you like best? Remote Support, Secure Login, Service Desk. What do you dislike? No automatic update available, Reliability on internet connection. What problems are you solving with the product? What benefits have you realized? Remote Connection to the client's location

Enjoyed Go to Meeting

What do you like best? I was able to start a meeting with colleagues to collarbate on current issues or work that needed to be done What do you dislike? Something having to describe to colleagues how to get it themselves or to join me felt cumbersome Recommendations to others considering the product: I think if you are looking for a software for remote support and meetings, its a good product What problems are you solving with the product? What benefits have you ...

Makes it easy to connect with users for support

What do you like best? Ease of use of the ticketing system. Easy connect for users What do you dislike? Sometimes it is sluggish, and sometimes the app does not launch. What problems are you solving with the product? What benefits have you realized? User issues. Remote support.

The remote support solution to try

What do you like best? My favorite feature out of the many that GoToAssist offers is mobile device support. We were able to provide support from our line of Iphones across the company. Configured many, many user devices with it. Some of the simplest things to do users have issues doing on the phone and without remote support trying to just talk the user through troubleshooting can really be quite difficult. What do you dislike? Honestly I can't think of a single thing. Its even ...

Review for GoToAssist

What do you like best? GoToAssist is a convenient tool that helps me to complete projects right at my desk.This saves time for either me or the supplier/user to travel from one location to another. What do you dislike? There are times it launches and does not load. Also once the supplier is connected to my computer, I am unable to complete any other tasks until the supplier has disconnected. What problems are you solving with the product? What benefits have you realized? ...

GoTo Assist User Review

What do you like best? Easy to use , easily configurable , fast and clean interface .It's easy to get users connected to a session.its easily navigate the session and able to see errors the client is facing. What do you dislike? The one issue at times you face is it's does not provide certain information of client PC i.e. System information. What problems are you solving with the product? What benefits have you realized? GoTo Assist is mainly used to provide technical ...

Easy remote support tool for all skill sets

What do you like best? GoToAssist makes it easy for you to provide remote support to your users and clients. It has a small footprint installer, and easy for users to run and install remotely. What do you dislike? Could have a little more information about the machines your remote into (ip, hardware specs, etc). Unattended support could be a little more customizable on specs and data from device. Displaying of internal and external IP of devices. Recommendations to others ...

Great remote in program

What do you like best? The program runs efficiently and these in no lag while other party is remoted in. What do you dislike? Honestly, there isn’t anything I dislike about it. Recommendations to others considering the product: Gets the job done What problems are you solving with the product? What benefits have you realized? Technical support for our company remoted in pretty easily.

One time use

What do you like best? It is very easy to use and to interact with IT Person What do you dislike? I like all features. It is easy to use and connect, the haed part is getting user to trust you. What problems are you solving with the product? What benefits have you realized? Troubleshooting and communication problems

Easy Remote Support Software

What do you like best? I have always liked the fact that GoToAssist has a very easy to understand User Interface. It is also very simple to explain to the client. What do you dislike? At this time, I cannot think of anything that I dislike about GoToAssist. It is an extremely well-rounded product with many appreciated features. What problems are you solving with the product? What benefits have you realized? With GoToAssist I am easily able to provide Technical Support to my ...