RescueAssist Reviews in January 2025: User Ratings, Pros & Cons

It works.

What do you like best? It is a dependable way to connect with customers to help what they need. We used it on our website as a button where any of our customers could allow us to connect to them to fix fast problems. What do you dislike? It honestly works just fine there is nothing to dislike. What problems are you solving with the product? What benefits have you realized? It helps when we need to "drive" a clients computer. If they have a problem that is just faster and ...

Nicely designed program, connectivity can be difficult

What do you like best? The best features of GoToAssist are the interface, quick deployment, and easy session sharing. All of these features make for a much more pleasant experience as compared to competitors. The interface for GoToAssist is also easy on the eyes and doesn't have much clutter. What do you dislike? The only problems with GoToAssist's products is the connectivity reliability and the LogMeIn, Inc acquisition. The remote support application does not handle intermittent ...

Decent Tool

What do you like best? The Tool was pretty reliable and seemed to handle low bandwidth connections reasonably well. What do you dislike? The steps to launch it were sometimes a bit much. It would require more from the remote site than I’d like which made it tricky with less technical customers. What problems are you solving with the product? What benefits have you realized? It replaced a tool that wasn’t well suited for remote support and made it easier to get user issues ...

Gotoassist review

What do you like best? We use Gotoassist daily for information technology support. It's amazing because of the remote access and unattended features What do you dislike? Currently, I don't find much to dislike, asside from customer group editing. What problems are you solving with the product? What benefits have you realized? Remote support.

GoToAssist is Functional and Light

What do you like best? I like how unobtrusive GoToAssist is. It allows you to assist clients in an efficient, thought-out manner and there are always multiple ways to get certain tasks done. The direct file sharing feature is a personal favorite. The code generation is also very easy and repeatable, thankfully. What do you dislike? There honestly is not that much to dislike about GoToAssist. It can be pushy about password changes, given how ineffective that can be at times. The ...

Excellent tool for Custome Support

What do you like best? easy to use for both customer & client. Simple setup on customers machine & vary fast connction with lots of functionality What do you dislike? A bit pricey to purchase, but well woththe money once you realize how much time it saves yiu Recommendations to others considering the product: Check the costs compare to other products. it is quite good What problems are you solving with the product? What benefits have you realized? Customer support. ...

GTA

What do you like best? This gives us the ability to remote into a user's computer and assist them with technical issues they are having. This helps reduce the time the customer has to spend on the phone, as well as gives us a visual way of teaching What do you dislike? There are times when the connection can be slow, or disconnects in the middle of a session Recommendations to others considering the product: Highly Recommend What problems are you solving with the ...

Simple and Effective

What do you like best? It is easy for I.T. personnel to access computers remotely to find and correct problems with software. What do you dislike? This software doesn't like to load on all computers, so alternative programs may be required. What problems are you solving with the product? What benefits have you realized? When operating technicians encounter an issue, this software allows I.T. personnel to be able to access computers remotely and see what the problems may be. ...

A perfect tool to troubleshoot

What do you like best? The two way share. With this tool I can virtually share my screen with my peer in another city and vice versa. I also like the multi screen navigation. What do you dislike? I couldnt find a way to save or record the session though. That was the only con I found with this tool. What problems are you solving with the product? What benefits have you realized? System pairing can only be done locally but with this tool we can virtually share and also do a ...

A great productfor IT industry

What do you like best? Ability to connect with ease to any system, PC or apple based works very well. What do you dislike? Sometimes problems occur on screen redraws, occasionally unable to connect until software gets updated. What problems are you solving with the product? What benefits have you realized? Remotely supporting end users around the country, quickly resolving issues, and organizing tickets using the service desk.