RescueAssist Reviews in January 2025: User Ratings, Pros & Cons

GoToAssist Corp.

What do you like best? Super easy to use from the tech support side and easy for our customers to reach out to us. There are away settings and plenty of other settings for the user relating to speed and appearance. What do you dislike? The 'away' setting doesn't have the ability to set to 'away until i change it'. It just has different time period in seconds, and after that period of time you get an annoying popup and you have to click 'still away' What problems are you solving ...

Work Remote with Ease

What do you like best? The intuitive simplicity of Citrix is it's best attribute. It is software that just works. I can login on my personal computer, access my virtual desktop at work, connect to multiple monitors, and be productive anywhere. What do you dislike? The only minor complaint I have is that for the software to truly work you must download the dedicated app. The 'Lite' version is not as good. This is very nitpicky. What problems are you solving with the product? ...

My GoToAssist experience

What do you like best? Quick access to client's computer, unattended control. What do you dislike? Literally nothing, perfect application that makes my day easier What problems are you solving with the product? What benefits have you realized? Resolving all sorts of our customers issues. We combine telephone and GoToAssist

Seamless Software

What do you like best? I like how easy it is to use and how easily the customer can download the software What do you dislike? Nothing - the product is amazing and I haven't had any issues with it yet What problems are you solving with the product? What benefits have you realized? Solving customers IT problems - Its a lot easier to solve when you can see and take over their screen!

Best screen share app on the market

What do you like best? This is easily the best screen share and remote service app there is on the market. It is slick works well and has a relatively small footprint. Its fast and allow me to log on as an admin to make administrative changes to the computer without being infront of it in person What do you dislike? Some of my users are distrusting of the program because it has been used by "Microsoft Support" scammers in the past so some users don't want to use it. ...

Great Remote Desktop Software and CRM

What do you like best? It really works well for Remote Desktop support. It’s easy to use and has a lot of features. What do you dislike? I don’t like how the mobile app works. It’s good to have something but it’s hard to see and awkward to use Recommendations to others considering the product: It’s easy to use and has a lot of built-in features. What problems are you solving with the product? What benefits have you realized? Able to see what the customer sees. Much ...

Jake's GTA Review

What do you like best? I enjoy how easy it is to use and get set up on. The chat and file sending features are also super convenient. What do you dislike? I dislike how you can get logged off at times or have keys expire when you're relying on someone to join at a given time. Recommendations to others considering the product: It's a really great tool for diving into deep technical issues, and also presents a way to teach valuable lessons to customers. The file sharing tool ...

GoToAssist (FastSupport) is a simple but yet robust tool that meets my remote desktop needs

What do you like best? web deployment and how easy it is to set up a connection What do you dislike? at this time nothing has come up that i do not like or that has not met my needs What problems are you solving with the product? What benefits have you realized? connect to users remotely in order to troubleshoot windows and or vendor specific issues, the fact that is web based makes it easy for the end user to just launch the website and type the required code for the ...

Easy Remote App

What do you like best? The main advantage of GoToAssist is its simplicity in everything. It is easy to install, configure and use. It has good functionality and many useful tools such as chat, file transfer, password storage and much more. Excellent ability to automatically connect to remote computers, just save them in the list and connect when you need it. What do you dislike? When we first started, the program's value seemed to us too high, but after working for a while in it we ...

Use it to connect to clients

What do you like best? Connecting to or with clients is very easy. What do you dislike? Sometimes it lags depending on time of day What problems are you solving with the product? What benefits have you realized? Connecting with clients to look over software issues