RescueAssist Reviews in January 2025: User Ratings, Pros & Cons

Great tool for assisting customers online!

What do you like best? GoTo Assist helps our representatives show a customer how to use a feature on their own computer. We use this tool to help customers who struggle with verbal or written instruction, and also to capture information for bug reports. What do you dislike? It would be helpful if we could record the session to send to the customer for reference, including audio. Right now, we use a separate tool to capture video while using GoTo Assist. It would be much easier to ...

Easy to Implement

What do you like best? The product is easy to implement within the support team. It is intuitive for the first time user. What do you dislike? Audio is not able to be heard when in a remote session. You have to purchase licenses in groups of 5. It would be helpful for ad hoc or even have a concurrent user licensing scheme available for smaller companies. Recommendations to others considering the product: Some end users still block products like these.The support website ...

Great

What do you like best? Goto assist works really great! No issues at all. What do you dislike? Somtimes the activation can be annyoing. What problems are you solving with the product? What benefits have you realized? It works well for everyone.

Great way to collaborate on documents

What do you like best? The ability to remotely annotate and comment on a document view by all parties. Much better than google docs which we used before that. The fact that we can also share screen is helpful, but can be a little confusing to use if one party isn’t good at it. What do you dislike? Need a strong internet connection, which most offices have. For laptops, it doesn’t work as well when older or slower laptops are used Recommendations to others considering the ...

Idiot proof manna from heaven

What do you like best? Quick setup, reasonably secure, most customers already have installed What do you dislike? There's nothing to dislike, unless you count the fact that there are scammers taking advantage of its trusted name with their tech support cons. Recommendations to others considering the product: There's nothing to consider. Anyone who ever provides remote support in any fashion needs this product. What problems are you solving with the product? What ...

Quick and Easy, Reasonably Secure

What do you like best? I still remember trying to give tech support to people over the phone, when they couldn't connect to AOL because their 2600 baud dial-up modem wouldn't connect to AOL. So the main thing to like about it is how easy it is to talk the customer through an install (assuming it's not already there) so that they their confusion can be removed from the equation. What do you dislike? There's nothing to dislike. Adding features that would make things even faster and ...

My Go To Assist Review

What do you like best? Go To Assist is a simple way to remotely connect and has not given me any problems What do you dislike? Overall I am very happy with Go To Assist Recommendations to others considering the product: reliable product What problems are you solving with the product? What benefits have you realized? Remote support to our branches located all over the country

Great for walking clients through issues!

What do you like best? I really like the ability to control a clients computer and mouse to walk them through a solution to their technical problems. What do you dislike? Clients firewalls can sometimes prevent me from connecting to their system. Recommendations to others considering the product: Great for walking clients through issues on their own computer! What problems are you solving with the product? What benefits have you realized? Solving technical issues ...

GoToAssist Help Desk Support Softward

What do you like best? GoToAssist provides the best connectivity I have used yet for Remote Desktop Support for Customer problems. What do you dislike? No issues with the software were found, Recommendations to others considering the product: Do your research before selecting a help desk software What problems are you solving with the product? What benefits have you realized? Help Desk support

Great online customer service tool

What do you like best? It is an easy to use tool for connecting customers to support technicians online. User friendly and reliable. What do you dislike? There could be more options for customizing text What problems are you solving with the product? What benefits have you realized? Quickly helping customers without a phone call