RescueAssist Reviews in January 2025: User Ratings, Pros & Cons

does the job

What do you like best? Gives me very close to complete control of the remote computer and its functions. For clients where routine access is needed they can authorize access on demand which saves having the have someone in the remote location authorized each entry What do you dislike? sometimes certain commands will not replicate on the remote device. Can be problematic with computers using multiple displays in getting opened programs/windows to show up on the one display you can ...

Helpful product

What do you like best? Ablility to remote into another system to help figure out any problems that have come about. What do you dislike? Hard program to figure out at first. Took a little bit of time to get set up. What problems are you solving with the product? What benefits have you realized? able to get into a computer system to check our meters with out having to travel to the job site

Great tool for tech support

What do you like best? Easy to use program to remote into clients computer, it is secure and useful and generally just works. Color scheme is pleasing and easy on the eyes, especially the dark mode. Love the ability to set graphics options and draw on the customer screen. What do you dislike? Sometimes doesn't support security features very well and logs support out without warning, forcing us to walk the user through doing things on the computer to get logged back into the ...

GoToAssist

What do you like best? This is a remote support service which allows for admin settings to be used. In many cases you will not be able to run installations on computers for customers, however, using this service there is no problem using admin settings with the customers approval. What do you dislike? It had been confusing to keep track of multiple shared accounts. Logging in and adjusting passwords/permissions has been difficult at times. Recommendations to others considering ...

Great ticketing system and more

What do you like best? Really good ticketing system with lots of ticket types, categories, feedback which makes reporting very easy. The ticket side of the product is amazing. What do you dislike? The remote support side of the product offers less features than their competitors and not at a competitive price. Recommendations to others considering the product: Great product used as a ticketing system. What problems are you solving with the product? What benefits have ...

Go to Assist

What do you like best? Go to Assist is an easy program to use. It makes it easy to access someones computer What do you dislike? The only thing I did not like was that it was glitchy but mainly because of internet speed What problems are you solving with the product? What benefits have you realized? It allowed us to remotely access users computers.

Useful program that helps me solve clients issues

What do you like best? That I can do live troubleshooting with my clients and be able to see what is on their screen to diagnose issues. What do you dislike? To be honest, I don't dislike anything about it. But I do wish this company to be a bit more innovative. Recommendations to others considering the product: I do recommend this product to others. What problems are you solving with the product? What benefits have you realized? I am solving Blackboard issues for ...

GoToAssist

What do you like best? Easily allows our remote IT support to log into any computer and address concerns, quick connection, can tell when someone is connected What do you dislike? Have not run into any problems as of yet Recommendations to others considering the product: If you are using remote support GoToAssist is a very useful tool for quick connection and problem resolution What problems are you solving with the product? What benefits have you realized? Easily ...

Frustrating Day-to-Day Experience

What do you like best? Once a session is established, the software works reasonably well at controlling remote PCs, transferring files, and delivering basic chat functionality with end user. What do you dislike? This product is unreliable. Frequently disconnected from running sessions, frequently unable to login, un-attended systems fail to respond to connection requests. In delivering real time support to end users this created unnecessary frustrations and delays on both sides. ...

An Excellent Program for Remote Support

What do you like best? It is very straight forward and easy to use. Remoting into a workstation for a customer takes less than 2 minutes. What do you dislike? I honestly cannot find anything that I can say negative about the program. I've used it for over 4 years now in the course of my duties, and it NEVER fails. Recommendations to others considering the product: For an easy to use, user friendly remote support software, GoToAssist takes the cake! You cannot go wrong with ...