9.1
Spot Score
Access and control your computer from anywhere.
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GoTo Resolve (formerly GoToAssist) has received positive feedback from users within the last 12 months. Users appreciate the user-friendly interface that offers seamless remote assistance without interrupting workflow. The software's ease of use and AI features stand out, enabling efficient remote connections and issue diagnosis. The ability to support various ...Read more
Streamlined remote assistance with a user-friendly interface, enhancing efficiency.
Multifunctional capabilities including remote connection, mobile support, and easy communication features.
Efficient ticketing system for tracking and managing tickets.
Automates repetitive tasks, enhancing productivity.
Issues with the unattended support system, causing connectivity problems.
Lack of innovation compared to competitors.
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Showing 151-160 out of 252
UI
User in Information Technology and Services
06/10/17
A Great cloud based solution for IT support teams.
What do you like best? GoToAssist makes easy to control devices remotely, manage in-session chat, transfer documents, and remotely configure and reboot devices.The GUI is very customer friendly. What do you dislike? There is nothing I have figured out which makes me dislike it. Recommendations to others considering the product: ONe must try this cloud based toolset. What problems are you solving with the product? What benefits have you realized? Easy and Better ways ...
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A
Alexandra C
06/09/17
Easy Way to Connect with IT for Troubleshooting
What do you like best? It's easy to use without even using a tutorial. This feature allows IT to remotely see the user's desktop. It worked seamlessly every time we have used it and ultimately, it cuts down on the time needed to solve an IT issue. What do you dislike? I never knew this was an option! I wish that I knew about the full functionality of this service. What problems are you solving with the product? What benefits have you realized? I have used with while ...
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YP
YagneshKumar P
06/07/17
Excellent Remote Support Tool
What do you like best? First, GoToAssist allows quick access to my clients' server via email links and providing my clients the access codes to be connected right away to their computers or servers. Secondly, I can record a session which the client can save the session I case an issue re-occurs again or the client can access the recorded session for future reference. Third, the ability to send a file when necessary via a file transfer tool, this way I can send my self an error messages, ...
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UI
User in Mechanical or Industrial Engineering
06/02/17
No need to have your machine all the time
What do you like best? You don't really need to install anything in your pc as his will be done in the Citrix server and all you need to have is just an internet connection What do you dislike? Sometimes it's not responsive and might take more time to launch the application What problems are you solving with the product? What benefits have you realized? Using as a vm to launch the business critical applications
AI
Administrator in Semiconductors
05/30/17
Good reliable remote assistance and support application
What do you like best? Easy to use, easy to setup. Few connection problems trying to connect to a user. What do you dislike? Lack of support for multiple mobile platforms, buggy on reboot sometimes. What problems are you solving with the product? What benefits have you realized? Remote management of servers, troubleshooting and assisting users.
IA
Industry Analyst / Tech Writer in Information Technology and Services
05/24/17
No real complaints here
What do you like best? remote desktop control that's easy is always a nice thing to have What do you dislike? I can't say there is anything I dislike about this platform. Recommendations to others considering the product: it's a good platform What problems are you solving with the product? What benefits have you realized? Taking over remote desktop control to assist with issues.
UI
User in Education Management
05/22/17
Great for Service and Support
What do you like best? Love the use for work at home days to connect into the network. What do you dislike? Password errors occassionally, Was able to contact support faily quickly to get resolved. Recommendations to others considering the product: Try this product provides ease of support, What problems are you solving with the product? What benefits have you realized? Work from Home Option. Global Customer Support for our clientele
IC
Internal Consultant in Hospital & Health Care
05/16/17
Good experience
What do you like best? It's a really easy tool to use to help with troubleshooting issues What do you dislike? There was a bit of lag but that is expected in a remote-esque application What problems are you solving with the product? What benefits have you realized? Was able to use this with clients to watch their workflows and also take control of their pc for demo purposes as needed
UI
User in Hospital & Health Care
05/12/17
Citrix is a good product, but...
What do you like best? The flexibility makes this product good. Applications and software can be accessible remotely from any computer terminal from any where in the world. What do you dislike? Citrix can be quite slow if not configured properly. Administrators need to take the time to understand the workload and make the appropriate configurations. Recommendations to others considering the product: It is a decent product and can save your ...
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UI
User in Computer Software
05/09/17
Good experience
What do you like best? Efficiency, ease of use. This product is great! What do you dislike? Interface. Sometimes it can be hard to find things without saving favorites What problems are you solving with the product? What benefits have you realized? Good platform
