9.1
Spot Score
Access and control your computer from anywhere.
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GoTo Resolve (formerly GoToAssist) has received positive feedback from users within the last 12 months. Users appreciate the user-friendly interface that offers seamless remote assistance without interrupting workflow. The software's ease of use and AI features stand out, enabling efficient remote connections and issue diagnosis. The ability to support various ...Read more
Streamlined remote assistance with a user-friendly interface, enhancing efficiency.
Multifunctional capabilities including remote connection, mobile support, and easy communication features.
Efficient ticketing system for tracking and managing tickets.
Automates repetitive tasks, enhancing productivity.
Issues with the unattended support system, causing connectivity problems.
Lack of innovation compared to competitors.
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Showing 141-150 out of 252
AI
Administrator in Architecture & Planning
07/13/17
Just starting to using it
What do you like best? Ease of use for the end user and the ability to tie into AD as well as GTM What do you dislike? Cumbersome to setup and very ridged with customization. What problems are you solving with the product? What benefits have you realized? Better help desk support for our staff
UI
User in Information Technology and Services
07/11/17
GoToAssist Review
What do you like best? This is a great tool easy to use for any IT support personnel. Loved how easy it was to use all the features. Pricing is reasonable for what you receive. Also liked the two way screen sharing. What do you dislike? There truly wasn't anything that I did not like. Recommendations to others considering the product: I highly recommend because of the easy of use and the flexibility of this product. It is easy to use for many different purposes and one can ...
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UI
User in Hospital & Health Care
07/11/17
Great meeting platform
What do you like best? It was easy to share both screens and slides between multiple presenters to allow a smooth presentation and meeting. This cut travel times by allowing large groups to meet on one platform to discuss projects, ideas, presentations, and more while each individual worked remotely or from various office locations throughout the geographic region of our business. What do you dislike? For first time users and those who are not frequent users of the system, it was ...
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AI
Administrator in Civil Engineering
07/10/17
GoToAssist very easy for users.
What do you like best? Users do not have to do anything to allow support staff to access their computers. Also there is an unattended client that can do reboots and access remotely. What do you dislike? Sometimes the install fails with certain browsers. Had some issues getting the unattended client to install on some computers. Recommendations to others considering the product: I would put this on your radar for sure. Cost is good and very easy to use. What problems are ...
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UI
User in Automotive
07/06/17
GoTo
What do you like best? The ability to interact with distributed teams. Setup web meetings What do you dislike? Typically it works well with apple products, not many things to dislike in here. What problems are you solving with the product? What benefits have you realized? 1) We meetings are seamless 2) Intuitive 3) Collaboration made easier
JB
Jordan B
07/03/17
GoToAssist makes remote sessions easy
What do you like best? GoToAssist allows me to remotely connect with another customer and troubleshoot issues. It also makes installing or removing software and programs easy as it allows for large file transfers. It also provides mouse control and multiple screen sharing. What do you dislike? I do not like that you can not schedule meetings in advance with GoToAssist. All sessions must be created at the time the meeting begins. Recommendations to others considering the ...
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AA
Ahmed A
07/03/17
A godsend of remote-support technology
What do you like best? I LOVE how easy it is to get connected to a clients machine. It is seriously what everyone in the IT world needs to be efficient at their job. What do you dislike? I dislike.....if I had to pick something.....would be that it sometimes doesn't work in certain web browsers Recommendations to others considering the product: Citrix is usually always on point with their products. A++ What problems are you solving with the product? What benefits have ...
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UI
User in Electrical/Electronic Manufacturing
07/02/17
Customer review
What do you like best? What I liked most was the ease of use. The Help desk gave me a website to go to. Once there I was given a code to put to start our session. I was prompted to start a small download. I was a gain prompted to "allow" access to my computer and they was remoted in to my PC to troubleshoot my problem. What do you dislike? I did not noticed anything I disliked and bout the product. It was easy to sue and did not affect my PC. We have very low bandwidth at my job ...
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RH
Rebecca H
06/20/17
LOVE GO TO ASSIST
What do you like best? Shadowing almost anyone - some sites have this blocked. What do you dislike? I dislike that some sites block the 'fastsupport.com' website, and we aren't able to shadow some end users. Recommendations to others considering the product: Learn how to share your session link when you need help. This will benefit you in the long run. What problems are you solving with the product? What benefits have you realized? I'm helping with front end ...
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PP
Pritesh P
06/15/17
Great tool for support
What do you like best? The tool can be easily accessed by clients to give us access. I like the send file and get file feature as well as the diagnostics control panel that shows all the stats of the computer. What do you dislike? I do not like sometimes when id freezes. The service desk feature is also useless Recommendations to others considering the product: Its a great product. Much better than TeamViwer What problems are you solving with the product? What benefits ...
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