9.1
Spot Score
Access and control your computer from anywhere.
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GoTo Resolve (formerly GoToAssist) has received positive feedback from users within the last 12 months. Users appreciate the user-friendly interface that offers seamless remote assistance without interrupting workflow. The software's ease of use and AI features stand out, enabling efficient remote connections and issue diagnosis. The ability to support various ...Read more
Streamlined remote assistance with a user-friendly interface, enhancing efficiency.
Multifunctional capabilities including remote connection, mobile support, and easy communication features.
Efficient ticketing system for tracking and managing tickets.
Automates repetitive tasks, enhancing productivity.
Issues with the unattended support system, causing connectivity problems.
Lack of innovation compared to competitors.
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Showing 131-140 out of 252
AI
Administrator in Hospital & Health Care
07/26/17
Remote assistance
What do you like best? Ease of use. File transfers. Creating sessions and emailing session links to customer. What do you dislike? Managing multiple accounts within an enterprise rather than a shared account. What problems are you solving with the product? What benefits have you realized? Remote user assistance.
KS
Kyle S
07/26/17
Good app, but it needs some polish
What do you like best? The best thing about this app is the fact that you can direct a user to go to the site and give them a code to login. You can also setup an unattended session. What do you dislike? The controls of the app can be confusing. Especially when the end user has multiple monitors. Recommendations to others considering the product: GoToAssist is a great tool if you need temporary remote access to a client or end user. It is a very useful tool as it is easy to ...
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UI
User in Information Technology and Services
07/26/17
Go to Assist review
What do you like best? Its Easy to use. Nice mobile app as well. What do you dislike? There is no option to call directly from the desktop version. We need to have a phone in able to dial in. What problems are you solving with the product? What benefits have you realized? mostly attending meetings.
MY
Mike Y
07/25/17
GoToAssist for Screen share
What do you like best? Connection speed is top notch. Price is very competitive What do you dislike? Nothing at this time, fully satisfied with GoToAssist What problems are you solving with the product? What benefits have you realized? We are able to connect to an analyst for our GIS software and screen share to solve issues.
RY
Ricky Y
07/25/17
Easy to use and functional
What do you like best? It provides full remote support feature, agent can support remotely What do you dislike? It does require administrative right for the user to be supported for certain action What problems are you solving with the product? What benefits have you realized? Remote support
IC
Internal Consultant in Internet
07/24/17
Simple to use, very reliable
What do you like best? I like that Goto Assist is simple to use and it is easy for the end user to grant access to their machine. Very minimal system resources are required to run G2A What do you dislike? It is easy for an end user to break the connection if they try to use their machine. They shouldn't do that but they can at times without thinking of the consequences. A warning before disconnecting would be nice What problems are you solving with the product? What benefits ...
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UI
User in Non-Profit Organization Management
07/19/17
Great for small business
What do you like best? I like that the software provider can see what you are working with to better assist. Additionally they can record the session and send it to you for reference. What do you dislike? There is nothing I dislike about this service. What problems are you solving with the product? What benefits have you realized? Better communication with software provider.
AI
Administrator in Computer Software
07/18/17
GTA review
What do you like best? I prefer GoToAssist over GoToMeeting because it's easier to take control of the screen without permission to bypass having to get permission from a less computer savvy user which sometimes takes a while to get them to click the right buttons. i like that you have the option to email a code or a direct link to the application. In my 5 years of using this I've only received one error message. This is a reliable program that most support techs in my company use ...
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VT
Vineela T
07/18/17
GoToAssist
What do you like best? GotoAssist has been really easy to use and have saved lot of time assisting our users What do you dislike? nothing much to dislike on this , its easy What problems are you solving with the product? What benefits have you realized? has been easy to log into our users pc and fix there issues
EG
Edgard G
07/13/17
GOTO Assist, best screen sharing app i ever used
What do you like best? the best part about GOTO Assist, is that it always works. i generate a code, pass it to the person who needs assistance and im connected to them, every single time without issue. What do you dislike? the only thing that i dislike about the service is that when a session starts, a popup asking for permission needs to be accepted and at times it gets hidden behind other active windows and makes it hard for people to accept it What problems are you solving ...
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