9.1
Spot Score
Access and control your computer from anywhere.
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GoTo Resolve (formerly GoToAssist) has received positive feedback from users within the last 12 months. Users appreciate the user-friendly interface that offers seamless remote assistance without interrupting workflow. The software's ease of use and AI features stand out, enabling efficient remote connections and issue diagnosis. The ability to support various ...Read more
Streamlined remote assistance with a user-friendly interface, enhancing efficiency.
Multifunctional capabilities including remote connection, mobile support, and easy communication features.
Efficient ticketing system for tracking and managing tickets.
Automates repetitive tasks, enhancing productivity.
Issues with the unattended support system, causing connectivity problems.
Lack of innovation compared to competitors.
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Showing 121-130 out of 252
JS
Jacki S
08/01/17
Not a direct user - customer of users
What do you like best? Trustworthy and seamless way of working with support on computer issues. What do you dislike? As a customer of support teams who use this application it all flows wonderfully - I barely even know that it's in use. Nothing to complain about. What problems are you solving with the product? What benefits have you realized? Easy and trustworthy way to work with end users.
CI
Consultant in Real Estate
07/31/17
Review
What do you like best? Quick access to my clients screen and voice What do you dislike? Dialing in and the access codes not working What problems are you solving with the product? What benefits have you realized? All
CR
Clay R
07/31/17
Easy to use remote assistance
What do you like best? GotoAssist would create a web page that the remote associate can link to and type in their name and the session ID to connect to the support department technician. This is easy for any level of affected user to connect for remote support. What do you dislike? GoToAssist has been known to have some video issues between the remote and connecting technician's machine. Specifically, the mouse from the remote machine does not always align with the mouse on the ...
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ES
Erik S
07/29/17
Solution for Remote Support
What do you like best? I have used quite a few remote support solutions and I like this one the best, minimally invasive along with giving to opportunity to interact through Windows admin windows without requiring a user to be on the other side of the session. What do you dislike? Too many different GoTo programs that don't integrate or work with each other, even among the GoToAssist family they have different solutions that wouldn't talk among themselves. Recommendations to ...
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AI
Administrator in Information Technology and Services
07/28/17
Amazing Software - I use Go To Assist for Support to users out of office
What do you like best? I love that you can connect to anyone's laptop and help them immediately and if they do not have the application then you can send them an instant link to connect, and the ability to take control and give control is great. What do you dislike? There is nothing I dislike about the application, it is great. Recommendations to others considering the product: I would definitely recommend this to others especially for Remote support. It is very convenient. ...
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UI
User in Non-Profit Organization Management
07/28/17
An excellent way to get help with your computer
What do you like best? I have used this on numerous occasions, both at work and at home. It has been a real lifesaver, especially at home. The people I have working on my computer at home know more about computers than the people working on the computers at work. What do you dislike? I don't dislike anything about using GoToAssist. It is a wonderful product. What problems are you solving with the product? What benefits have you realized? At work it is used for minor issues. ...
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BQ
Brent Q
07/28/17
Great tool for Remote Support
What do you like best? Both attended and unattended support options. What do you dislike? Sometimes it can be hard to get the session elevated to admin but that is normal for all remote support options where user is not Admin on machine. Recommendations to others considering the product: Compare entire portfolio of products and find right one. What problems are you solving with the product? What benefits have you realized? Ability to connect to PC, servers, and ...
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AI
Administrator in Construction
07/28/17
Gotoassist review
What do you like best? It is easy to have multiple sessions running without taking up a lot of resources on client PC. Allows unassisted support. What do you dislike? The screen will sometimes disconnect when the user logs off and you need to open a new session. What problems are you solving with the product? What benefits have you realized? I use it to work remotely for users who are not physically available. Allows me to work remote from home if necessary with ease.
PD
Parinda D
07/28/17
it is very easy to use and get remote access
What do you like best? The best feature is the remote access and get on the other persons screen What do you dislike? nothing that stands out that i dislike about this product What problems are you solving with the product? What benefits have you realized? tech problems faced by the libraries
IC
Isaac C
07/27/17
Easy access for customers
What do you like best? It is very simple to start a remote session, you send the code (link) through IM or email. It works for both MAC and PC, which can be easily customized to the connection. What do you dislike? It should be simpler to get administrator permissions, but honestly it is not complicated either. Recommendations to others considering the product: Client for mobile terminals. What problems are you solving with the product? What benefits have you realized? ...
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