9.1
Spot Score
Access and control your computer from anywhere.
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GoTo Resolve (formerly GoToAssist) has received positive feedback from users within the last 12 months. Users appreciate the user-friendly interface that offers seamless remote assistance without interrupting workflow. The software's ease of use and AI features stand out, enabling efficient remote connections and issue diagnosis. The ability to support various ...Read more
Streamlined remote assistance with a user-friendly interface, enhancing efficiency.
Multifunctional capabilities including remote connection, mobile support, and easy communication features.
Efficient ticketing system for tracking and managing tickets.
Automates repetitive tasks, enhancing productivity.
Issues with the unattended support system, causing connectivity problems.
Lack of innovation compared to competitors.
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Showing 101-110 out of 252
NF
Nicholas F
10/03/17
GoToAssist helping all the way
What do you like best? The ability to help others from anywhere around the world What do you dislike? There is not much I can say in a way of disliking the product What problems are you solving with the product? What benefits have you realized? Helping others from elsewhere
CS
Charlie S
10/03/17
GoToAssist is a solid remote support platform.
What do you like best? The ability to create a remote support session quickly. What do you dislike? It would be nice to have more remote tools, like OS update checks as other providers have. Recommendations to others considering the product: Another solid remote support tool is LogMeIn. Some features on each are desirable. What problems are you solving with the product? What benefits have you realized? We can connect to users outside or even inside our perimeter to ...
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CI
Consultant in Information Technology and Services
09/29/17
GoToAssist well used!
What do you like best? I really love the ability to help a client that I wouldn't be able to assist personally. I am especially impressed by the ability of sharing both my screen and theirs What do you dislike? There is not much I don't like about GoToAssist. I believe that the only problem is memory issues while sharing the client's PC... But I believe it is mostly the issue with the PC and not GoToAssist Recommendations to others considering the product: It is a good ...
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UI
User in Computer Software
09/27/17
GoToAssist is a remote suppor
What do you like best? GoToAssist is a great remote support solution for technicians to access and control devices remotely, transfer documents, and remotely configure and reboot devices for customers What do you dislike? For me I have no really cons to point out. It does everything I need. What problems are you solving with the product? What benefits have you realized? Providing support to customers by remotely connecting to their machines to perform troubleshooting and ...
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LC
Leslie C
09/26/17
GoToAssist Makes my Job easier!
What do you like best? I love the fact that I can review other people's computers remotely. As an IT person, I find it hard to walk someone thru problems sometimes, so it's fantastic for me to be able to see their screen and help them "live". What do you dislike? Nothing. It's a great product. If had to say anything, I'd say that it costs a bit too much. What problems are you solving with the product? What benefits have you realized? I needed to provide technical support to ...
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TC
Tim C
09/22/17
GoToAssist Review
What do you like best? Ease of use and reboot control. I like unattended capability. What do you dislike? sometimes will not connect to certain pcs Recommendations to others considering the product: I'd always make sure the Unattended setup is done before handing off pc to user. What problems are you solving with the product? What benefits have you realized? anything from hardware diagnostics to virus/malware removal. VPN issues.
AI
Administrator in Information Technology and Services
09/14/17
Great experience
What do you like best? I love how easy it is to get shadowed on to users computers What do you dislike? It can be a little slow at times and users get the word fastsupport confused with staff support a lot. What problems are you solving with the product? What benefits have you realized? Software issues. It makes the whole IT process a lot easier by being able to shadow on to a users screen.
CI
Consultant in Accounting
09/08/17
Easy to use
What do you like best? It was easy to send a link to someone to remote into their computers. What do you dislike? It was very expensive for what we are trying to use it for. Recommendations to others considering the product: Maybe. Depends on the need. What problems are you solving with the product? What benefits have you realized? Remote Desktop into other people's computers
JF
John F
09/05/17
Great Product Update - All in one!
What do you like best? I have used this company software for many years, back when it was LogMeIn Rescue. Their recent merger combines many products into one easy-to-manage admin console. The login process for my users is much better now having 1 place to login rather than many different login sites depending on the product you use. I love the connectivity of it across platforms, the ease of use, and how simple it is for a non-tech person to get instructions to run the applet to allow me ...
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JS
Joseph S. D
08/22/17
Simple Support
What do you like best? Easy to connect, easy to navigate, easy to use, easy for customer to use, attractive UI What do you dislike? None that I can think of. The tool is simple and useful. What problems are you solving with the product? What benefits have you realized? GoToAssist helps to solve to problem of not quite understanding the customer or them not understanding you. With GoToAssist, you can take out the guesswork and get to the solution.
