RescueAssist Reviews in April 2025: User Ratings, Pros & Cons

Go to Assist review

What do you like best? The unattended installer is very useful. The remote support client is very fast What do you dislike? I cant think of anything I dislike. If I had to pick something I would say I would like the option to setup endpoint groups. What problems are you solving with the product? What benefits have you realized? we use this for remote support and unattended access.

Daily User for Connection to Client Desktop PCs

What do you like best? With GoToAssist I can easily and quickly connect to my client's PC and see and control their desktop. As I work in support it is imperative that I am able to accurately understand the issue I am being asked to resolve. By connecting and interacting directly to the client's PC I am able to not only see any errors present, but I am also able to watch the client as they go through their process. By doing this I am able to track down any procedural issues much more ...

GoTo Assist is used daily for all my business needs

What do you like best? I like that GoTo Assist allows me to easily connect and and interact with my clients and their desktops easily and flawlessly each and everyday What do you dislike? Nothing, without GoTo Assist I would not be able to complete my day to day work. What problems are you solving with the product? What benefits have you realized? I solve all of my clients billing and accounting and reporting issues just by using GOTo Assist to access my clients files and ...

Simple and easy program to use

What do you like best? I have used several different applications for remote connections and like GoToAssist the best. It is easy to collaborate between colleagues or vendors and view each others screens as needed. The ability to switch between the screen makes this program very easy to work with. Just need to click on another user's icon, allow access, then that person can start showing their screen. What do you dislike? The circles for names are a little confusing when there are ...

Great software for little and big companies using remote technology

What do you like best? This is a software name that almost everyone has heard of making people aware that it is a legitimate software. Some of these software names can be sketchy if the employee hasn't heard of this before. It makes it easy for the person to log in without having to really download any application. The uptime is almost always 99.99% percent. I think that I have only had one outage or two within the past 5 years of using the software. Its very reliable and can be used in ...

GoToAssist for Academic Software Support

What do you like best? GoToAssist allows for quick remote connection to any users I require working with and provides both a code and email method for me to create a connection. It also does not limit me to the software that I am supporting. I have full access to the users machine. What do you dislike? Compatibility with MAC OS is limited in comparison to Microsoft. Sometimes the copy and paste function does not work and something I copy on my end will not paste onto theirs or ...

Not the best, but it works

What do you like best? Access and control unattended computers. What do you dislike? Central management needs improvement. Do change the management because it is confusing. Recommendations to others considering the product: There's other out there which provide a much richer experiement. GoToAssist is good at providing you the tool, but it lacks fundamentals of other products. What problems are you solving with the product? What benefits have you realized? Being ...

Great remote resource

What do you like best? Easy for the end user. Also, the unattended client for machines you need to administer is great because it always works. What do you dislike? The domain name for end users is terrible. Saying "fastsupportdotcom" on a phone call results in a lot of misheard trials and errors. Recommendations to others considering the product: . What problems are you solving with the product? What benefits have you realized? We have been able to offer remote ...

GoToAssist in a nutshell

What do you like best? I like the fact that you can remote in to a users desktop quickly. What do you dislike? It can sometimes be a bit laggy on a certain websites. What problems are you solving with the product? What benefits have you realized? Currently working on a solution for our intranet site to work better when using GoToAssist

Easy to use remote support software

What do you like best? GoToAssist is really easy to use, minimal install. What do you dislike? Fairly expensive. There are similar products that are free. What problems are you solving with the product? What benefits have you realized? Remote assistance throughout our company