Request Tracker Reviews in January 2025: User Ratings, Pros & Cons

"Easy to use"

What do you like best about Request Tracker? Request trackers can provide valuable data and insights that can help organizations make better decisions about their resources and processes.Request trackers can help organizations streamline their workflow by automating tasks for me. What do you dislike about Request Tracker? Request trackers handle sensitive information, so data security and privacy must be a top priority. So therefore I have to make sure that we are pritecting other people's ...

"Best Request Tracker app for enterprises!"

What do you like best about Request Tracker? Automating the request is one the best feature for tracking defects, enhancement and other things in organisation. Providing custom dashboard will help to organising thing easily. What do you dislike about Request Tracker? What I think that we could ask for is integration with different technologies like version control system. What problems is Request Tracker solving and how is that benefiting you? Tracking and automating request made easy for ...

"Smooth Tracking & Issue Resolution"

What do you like best about Request Tracker? The authorization system that enables me to toggle RT features, on or off. It might not be the simplest for beginners. What do you dislike about Request Tracker? Request Tracker offers advantages such as compatibility with operating systems and real time response to requests but it requires significant customization effort to adapt to different workflows. What problems is Request Tracker solving and how is that benefiting you? Request Tracker, a ...

"Request Tracker"

What do you like best about Request Tracker? Automation via Scrips and Actions and Critical information is always available and all in one place. What do you dislike about Request Tracker? Dark Theme and Self-Service Customer Portal. What problems is Request Tracker solving and how is that benefiting you? Works on Windows, Mac OS X, and Linux via the web.

"Request Tracker (RT) the ideal ticket-tracking solution for all IT teams and organizations"

What do you like best about Request Tracker? RT help the IT people to track and resolve problem and incident requests for all type of customers. RT offer three methods for interact with the system: - via GUI - via RESTful API - via e-Mail If you enable RT email-incoming feature, it's possible to open a ticket and respond to the ticket via e-Mail (this feature reduce the customers effort to integrate his ticketing systems in RT). The RT user interface is a clean and offer all typicals ...

"A Non-Ideal Ticketing Software"

What do you like best about Request Tracker? One of the features that I like about Request tracker is how it enables creation of Custom Dashboards for different processes and how we can share the same with a group of people in the company who might need to see the number of tickets and the details of the tickets right in the software itself. And then comes its seamless Email integration with the Active Directory of our organization. What do you dislike about Request Tracker? The way how the ...

"Easy to use"

What do you like best about Request Tracker? We have the ability to update the frequency of how often tickets come in. After replying to an email we can resolve it, and if there is a reply the ticket will opens up again. What do you dislike about Request Tracker? Search takes too long to perform, especially if we search by date. What problems is Request Tracker solving and how is that benefiting you? Replying to internal and external request in a real time manner. Helping students answer ...

"request tracker"

What do you like best about Request Tracker? Be able to manage requests of any type and have an audit trail of all of them What do you dislike about Request Tracker? None at all It's a great software that works beautifully What problems is Request Tracker solving and how is that benefiting you? Managing requests with it makes possible anyone on the team keep track of everything

"Difficult to use and basic"

What do you like best about Request Tracker? It is open source which allow the much needed customisation What do you dislike about Request Tracker? Difficult user interface. Merging tickets and replying to tickets with a long email chain is frustrating Recommendations to others considering Request Tracker: Does your workflow match RT's? If not, it can take alot of work to customise What problems is Request Tracker solving and how is that benefiting you? It gave us a customisable ticketing system

"The venerable bug tracker, used on CPAN"

What do you like best about Request Tracker? Request Tracker is a no-frills bug tracker software used by the Perl community (the tracker at https://rt.cpan.org is used by most Perl packages on the CPAN). The tracker won't win any design awards (it's not particularly pretty, it was made by engineers for engineers) but it works reasonably well for what it does. You open bugs, add comments, subscribe others to bugs, etc. What do you dislike about Request Tracker? It's an older technology and ...