Reputology

Reputology is easy to use and saves us lot of time and money

PROS & CONS What are the best aspects of this product? The price is affordable and I have to say that it helps us to save money and time. Our business is growing and it is very important for us to stay on top of reviews. Its dashboard is intuitive and easy to use. There is an option for adding notes so we can see at glance what is handled. It collects all reviews into one place so we don’t have to logging in and out of various sites, all we have to do is to click on “respond to review” ...

Great tool and great team behind Reputology

PROS & CONS What are the best aspects of this product? Here is a why I love this tool: first, the team behind Reputology is very helpful and responsive. Secondly, the tool is extremely easy to use and manage, the customer service does the initial setup for you. Thirdly, Iove the integration with Hootsuite. And it provides intuitive and easy admin UI. What aspects are problematic or could work better? I would like to see an option where I could respond to each review from Reputology. ...

Easy way to manage reviews

What do you like best? Reputology makes managing multiple social media accounts easy What do you dislike? The pricing is a bit expensive for small businesses. Add discounts for multiple pages/companies. What business problems are you solving with the product? What benefits have you realized? Logging in an out of social media accounts can be time consuming. Reputology keeps reviews all in one place.

This is a great tool!

What do you like best? This amazing software will notify you instantly and the analytics are definitely a plus! I would recommend this product to any business, It keeps you informed of what is being said and let's you respond right then and there. This has created a lot of positive feedback and responses from our audience. We are using this software for various clients and they all approve. What do you dislike? It might be beneficial to have this software operate in Spanish or other ...

Great review monitoring, surveys and dashboard

What do you like best? I love that it pulls all of our reviews into one easy to manage dashboard. I also like that it gives us a solid analytic resource for our gains and setbacks. The BIGGEST win is the surveys that we use when clients check out. We can set a threshold to ask if they would like to share on social channels if their rating was above a rating we determine. And even better, we can select which sites to ask to push to, which has been immensely helpful for us to focus on ...

Great for Multi-Location Businesses / Restaurants

What do you like best? Reputology is perfect for multi-location businesses. As a growing restaurant group, we were in search for a review platform that would allow us to create custom segments, emails, groups, and provide the detailed analytics needed to generate reports. This platform has exceeded all of our expectations. It is extremely user friendly and the custom groups allow our team to respond quickly without having to dig through reviews. The analytics and data provided are very ...

Great Product for Any Business

What do you like best? Being able to see all the reviews in one place. The analytics are great. What do you dislike? Not being able to see your current rating. Currently you can only see your average rating. Not being able to respond directly to reviews. Not being able to see responses to reviews. What business problems are you solving with the product? What benefits have you realized? We are being able to save a lot of time having all the reviews in one place.

Great product - has really helped our clients.

What do you like best? Reputology is easy to use, easy to set up, and is a very cost-effective way of monitoring online reviews and being able to respond right away. I work in digital marketing, and we set this up for our clients (who are mostly physicians and software companies as a way to stay on top of their online presence. Our clients also love the review survey. What do you dislike? I have very little to complain about. The tool is great. What business problems are you solving ...

Excellent customer experience - check

What do you like best? A amazingly helpful team behind Reputology B ridiculously easy to get going ( they do all the initial setup C integrates with Hootsuite ( keep it simple D easy admin UI ( learn it fast What do you dislike? The only other feature I'd want is to respond directly from Reputology to any review. I know this is on their roadmap - and that the review sites haven't opened up their APIs yet. It's a high class problem to have - needing to respond to reviews ...

Makes it easy to handle client reviews

What do you like best? Our team loves that we can have an internal conversation with our client on how to respond before we actually do. What do you dislike? It would be really nice if our team was able to post final response directly from platform with one hit of a button. What business problems are you solving with the product? What benefits have you realized? Being able to respond/manage reviews in a timely manner. Because I get regular email updates when reviews come in, I'm ...