Reputation.com Reviews in April 2025: User Ratings, Pros & Cons

Reputation has made it incredibly easy for us to track our customer satisfaction

What do you like best? The ease of it and that the review post immediately to Google What do you dislike? That the system doesn't tally the reveiws by date. I have to manually count reviews What problems are you solving with the product? What benefits have you realized? Getting customer feedback. We are able to reward our employees for their customer service.

Excellent tool....

What do you like best? One platform for all. It’s great to be able to see my entire portfolio reputation, where we excel, where we can improve and survey responses. What do you dislike? I haven’t found any yet. So far they have met my needs. Recommendations to others considering the product: If you are looking for a seamless easy to use platform, don’t hesitate. They are the best in the industry. What problems are you solving with the product? What benefits have you ...

I LOVE REPUTATION,com!!

What do you like best? I love the fact that you feed me the reviews and send an email directly to me. Overseeing several communities and this enables me to keep up with everything that's going on. What do you dislike? I can't think of a thing! I think it is a great! What problems are you solving with the product? What benefits have you realized? I love the fact that you feed me the reviews and send an email directly to me. Overseeing several communities and this enables me ...

Great For Business Reviews & Feedback

What do you like best? What I like best about Reputation is the fact it automatically generates emails to customers asking to review our business. When we ask for reviews in office a lot forget since they already have enough on their mind, with Reputation it is a gentle nudge and visuals always help as well. What do you dislike? I do not have any dislikes when it comes to using Reputation, there is nothing to dislike within how Reputation contacts & ask the customer for reviews ...

Simple to Use

What do you like best? Break down by store and the automated responses What do you dislike? That some reviews aren't responded to like for example they won't respond to covid reviews. Recommendations to others considering the product: Simple to use and good support What problems are you solving with the product? What benefits have you realized? Our review response times

Social Platform Management at Scale

What do you like best? What I like best is, the ability to manage reviews and posts for many accounts all in one platform. Without this, we could not manage the accounts within each social media platform for all of our store locations. What do you dislike? What I dislike is, when working with support, they can miss context to your request. This is due to the nature of the revolving support staff that gets assigned your ticket. If they haven't worked with you previously they can ...

Great product but items are occasionally missed

What do you like best? The backend system and reporting are phenomenal. You can quickly and easily locate the information you need as well as both quantify and qualify your cumulative online reputation and how you can directly improve it. What do you dislike? I am regularly finding reviews that the Reputation.com team should have responded to but missed. This is something that the customer should not need to worry about as it is a core function of the level of service we pay for. ...

Works and doesn't work. Helpful but problematic

What do you like best? The dashboard and ability to view and respond to reviews What do you dislike? It can be like a roller coaster. Score goes up and then sits stagnant even as positive reviews are made. Its frustrating Recommendations to others considering the product: I would recommend What problems are you solving with the product? What benefits have you realized? Be more mindful and improve our reviews

Such an easy way to keep on top of my online reputation!

What do you like best? Reputation is a great way to keep track of all of your online reviews and feedback. I appreciate that I immediately get an email when a patient leaves a review for my office, and I can simply log in and reply - whether that review was left on Facebook, Google, or my own company website. The "reputation" trend line keeps us motivated - it has been fun to watch it climb since my business opened and the reviews have come in. What do you dislike? I wish it also ...

Great Business Partner for your Success

What do you like best? Creating a single source of truth for solicited and unsolicited feedback What do you dislike? Nothing yet - their ability to listen and solution has been a tremendous asset Recommendations to others considering the product: Get to know the leaders of the company. Their passion and commitment is tremendous. What problems are you solving with the product? What benefits have you realized? Understanding consumer feedback across their journey helps ...