Reputation.com Reviews in April 2025: User Ratings, Pros & Cons

The platform is pretty easy to use and makes responding to reviews very easy!

What do you like best? The platform is easy to use. The reputation score is a great and fun way to keep track of progress. What do you dislike? Sometimes it takes a while to hear from the support team Recommendations to others considering the product: Make sure everything you need in a platform, is available on the platform. What problems are you solving with the product? What benefits have you realized? All platforms reviews in one place

This is a good program to promote your social media presence on.

What do you like best? I like that it shows the best time to post on the various platforms. What do you dislike? When a post is edited (before being approved) it shows up as two separate posts. This makes it a little cluttery if there are multiple posts for that same day already. What problems are you solving with the product? What benefits have you realized? We have been increasing our follower amount. It is a helpful tool to see holistically what we are posting and what ...

Helps teams to generate more reviews

What do you like best? I love that this product does the very important work of simplifying the process for generating reviews from customers and posting them on both Google My Business and Facebook. At its price point, its delivering exceptional value in this area. What do you dislike? Like all tools, the functionality is dependent on the APIs of Google and Facebook so if they decide to make changes, we may encounter problems with the tool. Recommendations to others ...

Great for managing dozens of locations locations

What do you like best? At a glance metrics across state and local lines. Lots of custom metrics and they are easy to get detailed reports. Very easy to reply and have coordination between the team to address bad reviews. What do you dislike? The support team takes a while to get back to you about tickets. Your main point of contact is not support and must put in their own tickets to solve even simple tasks. The GMB integration would de-sync throughout our few dozen accounts without ...

Powerful platform, great metrics, good templates for getting started with social media responses

What do you like best? Dashboard and reporting; the Reputation Score is a good benchmark metric for our business. What do you dislike? Implementation was a bit choppy and took longer than expected. What problems are you solving with the product? What benefits have you realized? Service quality in our customer-facing teams, quality of our mobile applications and portal interfaces.

Good Partner

What do you like best? I like the ease of use of the dashboard and that all items can be found in one place, versus logging into multiple dashboards. What do you dislike? I think there is some communication issues and timeline issues that need to be ironed out. Recommendations to others considering the product: Make sure you have a timeline in place for any integrations you are planning. What problems are you solving with the product? What benefits have you realized? ...

Decent Service at an Amazing Cost

What do you like best? The off-the-shelf cost is a bit much, but you can negotiate much lower (50% lower if you have 60+ locations) What do you dislike? Social Media widget is buggy and not ideal. Updates and fixes are slow. Listings management is unintuitive. What problems are you solving with the product? What benefits have you realized? It's a great solution for the cost - streamlines reviews for all our 100+ locations.

Good when it works

What do you like best? The reporting is comprehensive and the macros that allow you to easily insert saved replies with conditional text formatting are a huge time saver. What do you dislike? The system is unstable and regularly has technical issues that disrupt our ability to read and respond to new reviews in a timely manner. It's been getting better over the last 6 months, but still too frequent. Lack of integration with Yelp. Competitors at least let you read Yelp reviews and ...

Good Tool Great People

What do you like best? The quick follow up on questions. We get a call as soon as an email is sent. The follow up to meetings and action items is always clear. What do you dislike? Some solutions have taken much longer than we hoped for even with a quick follow up. The communication is quick, but solutions are not as timely. What problems are you solving with the product? What benefits have you realized? We are trying to solve our pain points with being a complicated ...

Review

What do you like best? I like to be able to share feedback, Yes! What do you dislike? Extra steps to complete, changing format What problems are you solving with the product? What benefits have you realized? Like to see reviews show up for the community.