Reputation.com Reviews in April 2025: User Ratings, Pros & Cons

Good team to work with

What do you like best? Our Inside Rep Joey is a great communicator with our team What do you dislike? Sometimes there can be too many tickets and emails flying back and forth, but that's on me, I'd rather see it all than nothing. Recommendations to others considering the product: Give them a try What problems are you solving with the product? What benefits have you realized? No problems. It's much easier to resolve issues.

It’s a very user friendly dashboard where you can easily manage your company’s reputation.

What do you like best? I love the one stop shop dashboard reputation.com provides. What do you dislike? I don’t dislike anything about the platform at this moment. What problems are you solving with the product? What benefits have you realized? We are understand trends and transparency in our operations.

Great customer service

What do you like best? The customer reps are are helpful, kind and attentive. What do you dislike? Reporting tool is difficult to customize and GMB updates are difficult and tedious What problems are you solving with the product? What benefits have you realized? Improved online reputation and online review management in one place for multiple locations

Pros: Intuitive & Insightful - Cons: Lack of transparency in score

What do you like best? The ease of responding to reviews across platforms is the feature we like the most. It makes staying on top of responding to reviews so easy, and the variety of pre-written responses makes the process even easier. What do you dislike? The helpdesk reps have been unhelpful whenever we've had questions about different parts of the website. When requesting more info on how exactly the Listing Accuracy score is graded, the response from Repuation.com was ...

Easy to Use Platform, Customer Service Lacking

What do you like best? Easy to use, good reporting, great dashboard to handle all review responses. What do you dislike? Contract terms are stricter than our portfolio would like. Would like to add social feature, but it is too expensive compared to other solutions. Also, noticed that customer service has gone down in recent months. I'm a little disappointed in the level of service I've received. I feel brushed off by my account manager sometimes, and it's taken them ages to ...

Good Product Big Up-sell

What do you like best? I find having everything in one place very useful. What do you dislike? The up-sell Not all features are included in the original quoted price. Also the setup is a very hard and tedious process and not find the on boarding team very helpful What problems are you solving with the product? What benefits have you realized? Listing management as well as responding to reviews

Majorly boosted my online presence!

What do you like best? Since I have signed on with reputation.com, not only do I have a very highly convenient format whereby I can collect reviews, but I attribute my recent boost in online activity to the search engine service that they also offer. I have noticed a big difference in my online visibility, and quite simply, I’ve gotten a lot more inquiries because of it! What do you dislike? The only complaint I can come up with is that, were I to discontinue my work with ...

Great Way to Boost Ratings, Easily Manage Reputation; Social Platform Still Coming Together

What do you like best? The platform makes it easy to seek out reviews at positive touch points instead of just when customers are angry and have motivated themselves to leave a review. Notifications make it simple for even a large organization to manage responses to make sure every base is covered. The managed response option also makes sure even overloaded locations still get around to all their responses. What do you dislike? The social platform doesn't yet cover all bases and ...

Reputation has been so helpful

What do you like best? Reputation has made a huge difference in our social media scheduling by allowing us to be more efficient and productive throughout the day. What do you dislike? There are lots of features to keep track of, which is great! But a little more training/tips & tricks would be helpful. What problems are you solving with the product? What benefits have you realized? We are solving the problem of time management and reviews.

implementation

What do you like best? Communication response, very timely when inquiries present themselves What do you dislike? I havent experienced any downside in our interactions What problems are you solving with the product? What benefits have you realized? Reviews presence