Reputation.com Reviews in April 2025: User Ratings, Pros & Cons

Simple platform to use to get a lot accomplished!

What do you like best? I like being able to view and respond to reviews from multiple websites in one location. Reputation.com's platform is very easy to use and it makes planning my social media post a breeze. It save a lot time since I don't have to jump back and forth to several different websites. What do you dislike? I do not like that I have to submit a help ticket to add social media accounts. Sometimes help tickets take a little longer than I would expect to be resolved. ...

Great way to manage reviews from multiple review sites!

What do you like best? This is a super simple tool to use. We've tied the widget into our website as well to push our reviews there. We also like the rollup features as well. Good stuff! What do you dislike? Wish it was based on net promoter score. What problems are you solving with the product? What benefits have you realized? This tool helps us identify our top performers and our businesses that need some assistance both operationally and in managing their reviews.

Simple to Use

What do you like best? I like how simple and straightforward reputation.com is - it makes it easier to navigate the site and keep all my reviews in one place. I also really enjoy the pre-generated responses and they help to make sure I cover all bases with my responses and ensure that the customer gets the appropriate information in their response. I also like how it shows any past reviews within the review you are responding too that are left by the same customer so you can ensure ...

Using Reputation.com to manage listings for a large healthcare system

What do you like best? The listings management feature is easy to use, and comes with a good support team for questions or issues. Google can be a difficult platform to constantly stay on top of, in terms of their changes, but by having Reputation.com manage our business listings, the process is much smoother. What do you dislike? The downside to using Reputation.com is that in some cases it's hard to quickly determine why a piece of data is not syncing correctly right away. It ...

Review of Reputation.com

What do you like best? I appreciate their ability to incorporate various resources (surveys, social, reviews) into their platform. We're able to filter the data and receive reports that suit our needs. What do you dislike? Their services are varied, but I think that is not necessarily a good thing. They do some things VERY well but trying to be a "Jack of All Trades" means some of them are not best in class. If you want best in class for the various aspects of your marketing needs, ...

What you don't know will hurt you

What do you like best? the proactive action I got from my assigned account manager What do you dislike? So things just can't be fixed as they don't have ultimate power Recommendations to others considering the product: pay attention during on-boarding, learn how to use the program, check results at least weekly What problems are you solving with the product? What benefits have you realized? I have found that customers won't tell you when they are unhappy but will ...

Great but take your time.

What do you like best? I love the ability to onboard an audiences and get reviews fast to build up your google and Facebook reputation score. Ease of use really makes the platform accessible for people of all tech levels. It's relatively easy to set up and to monitor afterwards. What do you dislike? I've had some slow response from an older representative, but overall I've been satisfied. We had integration and implementation issues, they took a long time to resolve. We had to set ...

Good product, easy to manage, some strange slip-ups with tech malfunctioning

What do you like best? I like how easy it is to manage our reviews and send requests. I also like their social media management suite, it works well for what we need. What do you dislike? I dislike that sometimes the tech goes crazy and performs tasks without our permission. Most recently, Rep.com started pushing through social media posts through their social media management platform, putting up generic posts that we didn't account for in our plans nor did we ever ask for. This ...

Awesome company with easy to use dashboard

What do you like best? I like that the dashboard is easy to use and stays updated every 24 hours. I also like that it allows us to have all of our reviews, listings, and surveys in one single dashboard. What do you dislike? I think the support team and customer success consultants could improve on their responsiveness. Sometimes it can take a while to get a response back. Recommendations to others considering the product: I would make sure you provide all your business ...

All your online reviews in one place

What do you like best? Reputation.com makes it easy to see what customers are saying about you across all social media What do you dislike? It's somewhat difficult to project what you online score will be based on the 1 year rolling aveage What problems are you solving with the product? What benefits have you realized? Making sure all reviews and questions are answered in a timely manner