Reputation.com Reviews in April 2025: User Ratings, Pros & Cons

Fantastic Platform

What do you like best? I love how it keeps me posted for every review, so I can keep on top of my responses What do you dislike? I honestly don't have any dislikes - but I probably don't use the platform to the full capacity. What problems are you solving with the product? What benefits have you realized? Again, I'm always on top of responses to all reviews. I love that they have allowed google and Facebook responses. It's super easy for my team to use so it allows them to ...

Easy and Convenient to use

What do you like best? I really like how I can respond to all of our reviews in one place, regardless of where they're from. It's also very handy to have the provided scripted responses to use when replying to a customer. Sometimes it's hard to think of the right wording and having those options really help out. What do you dislike? I don't like that when I respond directly to a review, from say Google, that it doesn't register on Reputation.com that the review was responded to. I ...

Great way to generate customer reviews!

What do you like best? Pre-set and customization of your templates to send review requests - different divisions can set up their own or use a company standard. You can choose the review site you wish to send an individual client to, or you can let Reputation decide. Our review response rate more than tripled with Reputation.com! What do you dislike? If your client has reviewed ANYONE with them in the last 30 days, it will not allow you to send your request. In my case, another ...

Valuable Platform

What do you like best? The platform is easy to use and we always get the requested reporting needed. They make it very easy to respond to and filter reviews. Great step in growing our business and understanding customer experiences. What do you dislike? Nothing really. Any kinks or issues have found a solution. What problems are you solving with the product? What benefits have you realized? Reputation management, requesting reviews, building out customer surveys, etc. We've ...

Very easy to use and many great features

What do you like best? The reporting functions. It allows for customized reports which is very helpful. Also, I use the directory a lot and I really like the UI of it, it is very easy to use. What do you dislike? There is currently nothing I dislike about the platform Recommendations to others considering the product: I currently have no recommendations for this platform. What problems are you solving with the product? What benefits have you realized? We increased ...

Critical tool for managing online reviews

What do you like best? Reputation.com has been a critical tool to help us manage online reviews on a shoestring budget. With Reputation.com we are able to respond to negative reviews in near real-time, allowing us to address the needs of customers more effectively. Our clients have many, many dashboards to check on various KPIs. One of the great features of Reputation.com is their push reporting. Reports can be scheduled in advance to arrive on a daily, weekly, or monthly basis. This ...

Good team to work with

What do you like best? Our Inside Rep Joey is a great communicator with our team What do you dislike? Sometimes there can be too many tickets and emails flying back and forth, but that's on me, I'd rather see it all than nothing. Recommendations to others considering the product: Give them a try What problems are you solving with the product? What benefits have you realized? No problems. It's much easier to resolve issues.

Works great!

What do you like best? The service is very easy to use and was definitely an upgrade from what we were using prior What do you dislike? it took a little bit longer than expected to learn and utilize all the features but that was just a learning curve What problems are you solving with the product? What benefits have you realized? responding to reviews. It is much easier now

A modern tool to equip your team with what they need to stand out!

What do you like best? Love the great service we receive & review & social dashboards! Also, loving the ease of updating our listings. What do you dislike? No dislikes at this time - only positive feedback so far! What problems are you solving with the product? What benefits have you realized? We are better able to manager our online reputation & easily respond on the feedback we are getting via reviews & social channels. We're also easily able to keep our customers up to ...

RMA NJ

What do you like best? The review tracking dashboard and the ability to respond to reviews. What do you dislike? Creating custom reports can be clunky some times. Recommendations to others considering the product: Worth it, but very pricey. What problems are you solving with the product? What benefits have you realized? Over reviews scores and volume. We’ve seen increase reviews and scores.