Reply Reviews in April 2025: User Ratings, Pros & Cons

Excellent tool for lead generation email marketing.

What do you like best? For the specific need of cold outreach emailing in a small-mid size business, Reply is perfect. Also, excellent customer service. What do you dislike? There are signs you can tell it's still a young product. Little glitches here and there. But regardless, I believe they'll do everything they can to build a robust product in years to come. What problems are you solving with the product? What benefits have you realized? Cold lead generation emailing in ...

Review of Reply

What do you like best? I like that I can put email followups on autopilot. I manage volunteers around the globe in various timezones with a variety of concerns, so its nice to be able to ensure someone else is on top of followups, and reduces administrative burden. What do you dislike? I wish I could change the bottom sentence that allows people to opt-out so that it read differently than "If you don't want to hear from me anymore, let me know." It's a weird wording for our ...

Easy to use and providing effective sales outreach

What do you like best? Connectivity with CRM and ease of data management but also the scoring of email content. What do you dislike? Nothing stands out as a particualr dislike What problems are you solving with the product? What benefits have you realized? Mass prospect coverage and rapid market warm up / brand awareness.

Absolute Nightmare!

What do you like best? Nothing- this program has created a compliance mess we are perpetually cleaning up and it just won't stop. What do you dislike? We tried out the trial version and had a few bumps with that, but no bid deal. Decided not to use Reply and moved on. Then one day, weeks later, totally out of the blue, hundreds of contacts received the exact same email from reply they had previously gotten. No one in my company had set it off, I am the only account manager for this ...

Great for outbound prospecting for both sales teams and individuals

What do you like best? Reply is super simple to use and provides all of the reporting you'd expect and want to see from an outbound email tool. It's also great for sending semi-personalized emails at a steady pace so our team does not need to manually send 1:1 emails. What do you dislike? Not much. For what our sales team uses it for, it does everything we can ask for. What problems are you solving with the product? What benefits have you realized? Reply enables our sales ...

Great email automation for marketing

What do you like best? The SaaS services from Reply.io is great - Seamless and very easy to use. Highly recommend What do you dislike? nothing comes to mind - Not had any issues What problems are you solving with the product? What benefits have you realized? Automation, consistence and quality

If you need to email, track and improve- this is your best bet!

What do you like best? Ease of use is my favorite thing about the Reply. I needed no training to have a campaign launched! What do you dislike? It would be nice to have some design templates that allow for drag and drop features of images with hyperlinks. What problems are you solving with the product? What benefits have you realized? Communicating to hundreds of people in a personalized way is hard to do and with Reply we are able to communicate with our potential clients ...

Great simple sales tool!

What do you like best? Easy to setup sequences and import lists to send emails to. What do you dislike? Would love to see text/SMS added as a feature to complete a true multi-channel sequence approach to outreach. What problems are you solving with the product? What benefits have you realized? Reply helped with the ability to reach out to current customers to upsell/crossell more easily with dynamic data.

Awesome tool for email marketing

What do you like best? Very organized email campaigns and groupings of leads. Game changer. The following up emails have given us incredible results, much better than what we were doing before. What do you dislike? Having more choices of structured emails would be a great addition. Recommendations to others considering the product: Great product, incredible time saver. If you're looking to begin email marketing at scale and great quality this product is for you. Highly ...

Has been great for our business. Streamlined our process

What do you like best? Our sales team loves the user-interface. It's really fun and easy to use. We're able to easily import contacts, setup campaigns and continuously follow up. We also love the support provided by Reply. What do you dislike? Small issue with the editor. It is sometimes a little slow, but nothing that is very problematic. Recommendations to others considering the product: Check out their help pages as well as their market place.. Great resources there. ...