Reply Reviews in April 2025: User Ratings, Pros & Cons

Simple to use effective

What do you like best? It's so simple and just works. I really like the personal email touch. What do you dislike? Would like to speed up the process, send more emails per day, but I realize this isn't a limitation of Google. What problems are you solving with the product? What benefits have you realized? Personal outre

Reply covers all our outbounding needs and offers great support

What do you like best? It's simple and easy to use and has the functions needed for us to execute our range of outbounding activities. The UI is intuitive, but if I ever have a question, support is there within minutes to answer me and guide me in the right direction. What do you dislike? I think the email validation feature can be improved - it should be possible to validate as you import and it should be easy to change Reply's validation if you believe it's wrong (happens ...

Reply is a great functional tool, despite needing a bit of enhancement

What do you like best? Reply provides the appearance of intimate, personalized emails which diminishes a lot of the pain associated with cold outbound campaigns. What do you dislike? While this format is excellent for initiating contact, it lacks the versatility necessary for communicating specific product information. Additionally, as this format becomes more widely adopted, the intended audience becomes less receptive to the perception of intimacy. What problems are you solving ...

Great tool for a small team

What do you like best? Being able to reliably send a large amount of emails and follow ups is invaluable. The flexibility of form fields and scheduling is great, and the intelligence to stop campaigns for folks that reply to emails is a life saver. What do you dislike? Some of the integrations don't update as consistently or as often as I'd like them to, but overall I have very few complaints. There's a learning curve involved to master the platform, but not insurmountable What ...

Good experience so far!

What do you like best? Integrates with salesforce which we plan to use in the future What do you dislike? Nothing comes to mind initially that I would say I dislike. What problems are you solving with the product? What benefits have you realized? Combination of sales outreach & research

Best tool for scaling up the sales automation process

Reply has been adding more value to our sales automation process, the sales team loves it while still keeping each communication personal as before. 10 on 10 for amazing features of Reply.

Doesn't perform as promised. Save your money!

What do you like best? It has potential, but unfortunately it's still in the beta stage. Too many bugs and too little capacity to be of value. What do you dislike? -Does not allow users to reply to emails using pre-saved templates -Save function doesn't work -No customer support by phone--"chat" support is rarely helpful -Inordinate amount of time to set up -Impossible to schedule emails or track analytics with precision -Does not allow automated emails to people ...

Great for scaling prospecting!

What do you like best? Reply is intuitive and great for scaling email outreach, whilst maintaining an element of personalisation. New campaigns can be created in minutes and I like how the system drip feeds the emails, rather than distributing in bulk. What do you dislike? When using the system as a team, I think the features to share templates and campaigns could be improved - it is not as straight forward as it should be and caused some confusion. Recommendations to others ...

Simple, intuitive & effective outbound prospecting tool

What do you like best? Quick and easy to get set up, actionable and accessible reporting tools, excellent delivery rates and all-around excellent ROI. What do you dislike? Hard to fault - no major dislikes at this stage. Recommendations to others considering the product: Great value for money, usability and (if used right) unbeatable ROI What problems are you solving with the product? What benefits have you realized? Reply enables companies to automate high-volume, ...

A perfect email tool for sales automation

What do you like best? I have been using Reply for seven months in conjunction with our organizations CRM for our sales team and couldn't be happier. The variety of options and variables I can create from a content perspective is fantastic and would recommend for any small to mid-size business looking to make their email marketing more efficient and effective. What do you dislike? The one downfall is that if you are going to create more then five users for a given account, you have ...