RemoteView

Session Recording

The Session Recording feature allows users to capture and save live sessions for future reference. This functionality is particularly beneficial for training and quality assurance purposes. By recording sessions, organizations can review interactions between support agents and customers, ensuring that best practices are followed and identifying areas for improvement. Additionally, it provides a valuable resource for onboarding new employees, enabling them to learn from real-life scenarios.

Screen Sharing

Screen Sharing enables users to share their screens in real-time with other participants during a session. This feature is essential for effective collaboration, as it allows teams to visually demonstrate processes, troubleshoot issues together, or provide guidance on software usage. By facilitating visual communication, Screen Sharing enhances understanding and minimizes misunderstandings, ultimately leading to quicker problem resolution and improved productivity.

Diagnostic Tools

The Diagnostic Tools feature equips users with a set of utilities designed to identify and troubleshoot issues within remote sessions. These tools can run diagnostics on network performance, software configurations, and system health, providing insights that help pinpoint the root cause of problems. By utilizing these diagnostic capabilities, organizations can reduce downtime and enhance the efficiency of their support teams, ensuring that technical challenges are addressed swiftly.

Remote Control

With the Remote Control feature, users can take direct control of another device during a session. This capability is crucial for IT support teams that need to resolve technical issues efficiently. Instead of relying solely on verbal instructions, technicians can navigate the user’s system directly to diagnose and fix problems in real-time. This not only speeds up resolution times but also improves user satisfaction by providing hands-on assistance when it’s needed most.

File Transfer

The File Transfer feature allows users to easily send and receive files during remote sessions. This is particularly useful for sharing documentation, software updates, or troubleshooting files without having to switch between different communication platforms. By streamlining the file exchange process within the session itself, organizations can enhance collaboration and ensure that all relevant materials are readily accessible, thereby improving overall workflow efficiency.

Session Transfer

Session Transfer enables users to seamlessly hand off an ongoing session to another team member without interrupting service. This feature is especially valuable in scenarios where specialized knowledge is required or when an agent needs to escalate an issue to a more experienced colleague. By facilitating smooth transitions between agents, Session Transfer helps maintain continuity in customer support interactions, ensuring that clients receive timely assistance while leveraging the appropriate expertise for their specific needs.