Relatient Reviews in January 2025: User Ratings, Pros & Cons

"Excellent and responsive vendor"

What do you like best about Relatient? Relatient is a very pro-active, client centered oragnization. They are responsive to our needs and requests and will try theor best to accommodate, even if we can be unreasonable in our requests at times. What do you dislike about Relatient? Hard to integrate but that's more a reflection of our piecemeal IT infrastructure than shortcomings on the Relatient side. What problems is Relatient solving and how is that benefiting you? Trying to reduce no-show ...

"Great for helping patients remember"

What do you like best about Relatient? Easy to change outgoing message and update clinic requirements What do you dislike about Relatient? You have to open a support ticket to make changes to how messages are sent Recommendations to others considering Relatient: This is a great tool to help remind your people to show up What problems is Relatient solving and how is that benefiting you? Patients not showing for their appointments

"Easy to work with and very adaptable."

What do you like best about Relatient? We have been very pleased with Relatient. The customer service is outstanding. It has allowed my staff to focus more on the patients needs and less on the worry of patients knowing about their appointment. The survey call post appointment has boosted moral because staff see and hear the difference they are making in peoples lives. What do you dislike about Relatient? The dashboard could be a little more user friendly. Recommendations to others ...

"Good impression of Relatient, has helped cut down on our no shows"

What do you like best about Relatient? ability to modify messages quickly as needed, also ability to review responses to optimize our scheduling What do you dislike about Relatient? would like to be able to save favorite reports to run Recommendations to others considering Relatient: best reminder system we have ever used What problems is Relatient solving and how is that benefiting you? 1) less no shows 2) helping us communicate changes due to Covid

"Relatient is a wonderful tool when it comes to Customer contact and support!"

What do you like best about Relatient? Ease of reaching patients in a variety of different ways. Reports of actual patient responses made (and not made). I also love having a record of that contact What do you dislike about Relatient? occasional lag in reports (very minimal) Recommendations to others considering Relatient: Give Relatient a try- you will not be dissapointed! What problems is Relatient solving and how is that benefiting you? The ease of contacting our patients for a variety ...

"I have worked with Relatient for 4 years. They make interaction easy for the office and patient."

What do you like best about Relatient? The ease of patient reminders. Patients can do surveys from their smartphones. What do you dislike about Relatient? I have not had any issues in the past four years. Recommendations to others considering Relatient: I would highly recommend it. What problems is Relatient solving and how is that benefiting you? Relatient has definently helped with our no-show rate, and the patient surverys have given valuable feedback.

"Relatient Review"

What do you like best about Relatient? I like that there are different options in setting the reminders up the way we want. Having the ability to reach patients/parents by multiple avenues of communication is a good way to make sure we are reaching them regarding their scheduled appointment. I also like that we are able to see what time the reminder gets sent to the patient/parent as we have a no show/cancelation policy. What do you dislike about Relatient? I wish we could customize texts ...

"Amazing Company to work with!"

What do you like best about Relatient? I really like the quick turn around time with Customer Support. What do you dislike about Relatient? At this current time, there is nothing that I dislike. Recommendations to others considering Relatient: If you are in need of reaching your patients without the hassle of phone calls. Relatient is a great tool. What problems is Relatient solving and how is that benefiting you? We are solving our missed and no show appointments. We have noticed a ...

"Excellent service and support"

What do you like best about Relatient? Their services just work. And, on the rare occasion that they do not, they are prompt to get the situation resolved for you. What do you dislike about Relatient? Sometimes the Relatient services can be hindered by the software that they are connected to. For instance our current EMR software is not very reliable so most, if not all, of our service issues were due to our EMR. What problems is Relatient solving and how is that benefiting you? We have ...

"Very positive."

What do you like best about Relatient? Very good support. Very few issues since going live. What do you dislike about Relatient? Creating customized notifications in Relatient. What problems is Relatient solving and how is that benefiting you? Patient reminders. Less cancelations.