Recapped.io Reviews in April 2025: User Ratings, Pros & Cons

"True Partnership"

What do you like best about Recapped.io? The customer experience that we are able to provide to our clients from Sales to Onboarding to Customer Spport, on the Recapped platform is exceptional. The UX is user friendly and our customers don't need a technical background or PM background to use the Recapped. As we are building out our CX Program, having the platform be flexible with pre-built integrations (to CRMs, etc) allows for smooth handoffs between Pre-Sales and Post- Sales and creates ...

"Simple way to increase visibility throughout chronologic processes"

What do you like best about Recapped.io? On the customer success team, we like having the ability to share the onboarding process with customers externally while simultaneously having the option to make certain line items only visible to our team internally. From a CSM perspective specifically, this is very helpful for clear communication throughout the onboarding process. On a fundamental level, Recapped assists our onboarding process by explaining organizational goals and expectations. ...

"Recapped - what your sales team NEEDS to win!"

What do you like best about Recapped.io? I love that Recapped is used as a central hub for anything the prospect will ever need. No more looking thru emails to see what was sent/wasn't sent. You can hide what isn't relevant for the time being, edit on the fly and track the prospect's activity. Easily shared with others, so everyone is on the same page and has access to the same information.

"Recapped helps me to keep my POCs organized and on track"

What do you like best about Recapped.io? I like that I can create a to-do list with the next steps and action items related to POCs. The templates are also helpful for other processes such as onboarding and account management.

"Easy to use product - great resource!"

What do you like best about Recapped.io? All of our resources can be hosted in one place so ease of access What do you dislike about Recapped.io?

"Absolute Game changer tool! Closed deals much faster!"

What do you like best about Recapped.io? Ease of use. Makes it incredibly easy to follow the sales methodologies we use and helped me with my AE's actually following the framework. My clients love it!

"Recapped.io makes onboarding simpler than ever!"

What do you like best about Recapped.io? Recapped.io has been an amazing tool to implement into our marketing department operations! We use to compile information for new hires to ensure that they are set up for success and can reference back to general information in their first few months on the team. It keeps everything streamlined, plus it's really easy to use, update and template for the future!

"Great digital sales room solution for HubSpot"

What do you like best about Recapped.io? Recaped gives us a great way to organize the sales process. We're 2/2 on deals, winning both since we started using it. What do you dislike about Recapped.io?

"Game Changer (but don't buy because it's my competitive advantage over you!)"

What do you like best about Recapped.io? This tool helps each of our reps physically adhere to our sales process (consistently) all while empowering a true "collaborative" evaluation process with our prospects.

"The Tool Ive been Dreaming About"

What do you like best about Recapped.io? Recapped keeps my prospects more engaged in the sales process and makes for a much easier and more organized sales cycle. The next steps feature and the reminders to prospects make it extremely useful.