Reamaze Reviews in April 2025: User Ratings, Pros & Cons

Great value and tool for the money - easy to use and very helpful!

What do you like best? The depth of the entire product suite for the price. You have the ability to completely customize your chatbot and even create flows to improve your conversion rate. For a while (until I got into trouble with my suppliers, I was able to offer an abandoned cart coupon as a pop-up. I also love how everything is integrated across channels>>Shopify, fb messenger, ig (though I can't really seem to reply to comments from within reamaze easily and even email. It's ...

The absolute BEST Help-Desk Platform for Shopify & more!

What do you like best? Reamaze helps bring down customer service costs while providing great customer self-service and a great experience for both the customer and customer service rep. I'm also in love with Reamaze's support team. They're incredibly helpful and willing to listen to our issues, questions, and feedback. It's increasingly difficult to find businesses like this nowadays. What do you dislike? The classic live chat could be improved. Sometimes it's slow and acts up. ...

Re:amaze

What do you like best? Re:amaze is amazing. It keeps me up-to-date as to what people are saying.I can reply promptly and without spending a lot of time online. It has made my business more efficient and has brought business in due to a fast response while people are in the buying mood. What do you dislike? I think features that I would like to see are an option to either respond via email as I do now- or go directly to the site where the comments are originating from. Maybe you have that ...

They live what they preach!

What do you like best? Super user friendly interface that makes it easy to connect to customer. They continue to improve the platform and they take your feedback seriously. Some of my request got implemented promptly. Reamaze has great API and connects to many platforms. What do you dislike? Wish there was a 'favorite screen' for each user. My dashboard has a lot of menus, gets a bit overwhelming. Recommendations to others considering the product Go for it, I highly recommend Reamaze. ...

BEST CHAT/SUPPORT DESK APP FOR SHOPIFY

What do you like best? We have used many chat apps over the years and since transitioning to Shopify we have been using Reamaze and could not be more satisfied. The product offering is phenomenal and they only continue to add to it. Their support and willingness to help could not be more appreciated. So impressed, look no further, we exhausted testing with nearly every other option out there. Enjoy REAMAZE! Shoutout to Lu and Martin for their continued top notch expertise and service. ...

Everything in One Place

What do you like best? I love that I can have my Instagram and Facebook comments come to the same place that all other customer inquiries and emails come to! It's also nice that there are different widgets next to each different What do you dislike? I do wish you could search by email content as well-- For instance, if we have a return processing for an order say 45678, I can't just type in 45678 in the search bar and have it pop up, unless it's in the title. But that is an easy fix, as ...

I really do love Re:amaze

What do you like best? The clean lines and design is very simple to use compared to other platforms. We have used several other companies and they have not been as inclusive. What do you dislike? I would like a program with costume skins or colors that can be adjusted. What business problems are you solving with the product? What benefits have you realized? We help provide technical assistance as well as any other order questions a customer has.

we really love this solution

What do you like best? how it flowed with the customer - and the customizability. look how well branded it is for http://aliciaadamsalpaca.com love it. What do you dislike? admin is slightly clunky - would prefer a 1,2,3 kind of a thing where it takes you and explains specific steps. maybe a couple quick vids. Recommendations to others considering the product Do it! What business problems are you solving with the product? What benefits have you realized? multiple streams of customer ...

BEST PPROGAM EVER

What do you like best? REALLY SIMPLIFIES THE BUSINESS ATMOSPHERE AND ALLOWS WORK FLOW TO WORK SEAMLESSLY. What do you dislike? WOULD PREFER TO HAVE MORE PRIVACY BETWEEN COWORKERS, Recommendations to others considering the product THIS IS AN AMAZING PROGRAM AND WOULD RECOMMEND IT TO ANY OTHER BUSINESS LOOKING TO MAKE THERE EMPLOYEES LIFE EASIER IN ADDITION TO THERE CUSTOMERS LIFE EASIER. THE ONLY THING WE REGRET IS NOT DOING IT SOONER. What business problems are you solving with the ...

Powerful connectivity tool

What do you like best? The platform excels at connecting different aspects of our business, from sales to warranty to marketing inquiries. We've been able to respond faster thanks to the ability to assign emails and tasks to each department. What do you dislike? When starting out it we found it hard to pull ourselves away from Outlook and other previously used email tools. What business problems are you solving with the product? What benefits have you realized? The inter-departmental ...