Reamaze Reviews in April 2025: User Ratings, Pros & Cons

We love Re:amaze

What do you like best? We have used Re:amaze for our two businesses for two years now. We love that it combines all customer communications into one "inbox." We also use the chat feature on one of our websites and it is so easy to use. What do you dislike? We have not had any issues and would not change anything about Re:amaze. What business problems are you solving with the product? What benefits have you realized? Easy consolidated all communication into one, easy-to-use inbox. Easy to ...

User friendly

What do you like best? how easy it is to track and search messages What do you dislike? I do not have any issues with Re:amaze that I feel should be mentioned. Recommendations to others considering the product It has many uses, is very user friendly, and it is very easy to search items. It is an excellent tool for communicating with customers What business problems are you solving with the product? What benefits have you realized? Live chat, connecting quickly with our customers ...

very useful for daily support tasks

What do you like best? I like that Reamaze is very easy to use, possible to leave internal notes for other support members. I like that it is possible to use multiple brands at the same support interface. Possibility to add knowledge base - it is very useful when new support member comes to the team and needs to find the info very quickly. Mobile notifications - very useful if you are running small support team but would like to have support running 24/7. how interface displas resolved / ...

Switched from desk.com to re:amaze and not looking back

What do you like best? We like the live chat and website integration. Creating articles for the FAQ is really easy and idiot-proof. Developer documentation is pretty comprehensive, and they are available to answer questions if you can't find the answers yourself. What do you dislike? We cannot update our FAQ article titles as easily, because the title is mirrored in the URL. In some other help desk platforms, the article contains a numeric identifier that stays the same (even if the ...

Reamaze works perfectly for us!

What do you like best? I like that all of our customer communications are in one place. Its simple and to the point and it really helps keep everyone on the same page. What do you dislike? There are some integration that I would like to see implemented as well as a few other changes to make things easier to manage. What business problems are you solving with the product? What benefits have you realized? Customer communication and keeping everyone on the same page.

Tried 2 others first, Re:amaze is the right one for our B2B SaaS

What do you like best? It's the best fit for B2B client support. The knowledgebase can be seamlessly embedded and not published out to the public, so you can provide a deeper level of support & documentation without everyone knowing how the sausage gets made. It's also extremely well supported, constantly improving, and the support is stupendous. What do you dislike? Would like to see view tracking on the articles so we know what's working. Customer profiles that contain better data, and ...

Invaluable tool for managing queries!

What do you like best? We love that we can easily view everything at a glance, it tells our agents when a colleague is viewing an enquiry and the ability to create different channels makes breaking down enquiries via sales channel easy. Workflows feature and autoresponder are used often. Brilliant! What do you dislike? Sometimes we have come across a bit of a bug where it doesn't resolve a query when clicked, sometimes on a batch of conversations or for a set time. Our agent then loses ...

Excellent software for managing multiple sites

What do you like best? I've used reamaze for over a year now and am handling support for multiple sites single handed. I have several wordpress/woocommerce landingpages including shopify website and the support channels work perfectly and saves me a lot of time. Customers are very happy with swift support through the app when I'm not in office. The support staff at reamaze are very helpful a quick to reply. What do you dislike? Could have more SMS functionalities and APIs to Scandinavian ...

happy with this service

What do you like best? Fantastic. I am using their services, and I love it! You have tons of features and their service is also completely safe. A++ Really recommended! What do you dislike? The problem is that you don't always have a clear view of the content of the message when it come to your mailbox What business problems are you solving with the product? What benefits have you realized? The risk you have is that you won't always receive important emails and you may never know. ...

Preferred help desk for e-commerce

What do you like best? Re:amaze has great integrations with our Shopify e-commerce site, and it's been definitely saving time for our customer support agents. What do you dislike? For managing multiple websites from the same account, the UI could be improved to make it less messy. Recommendations to others considering the product Highly recommend considering it What business problems are you solving with the product? What benefits have you realized? We are achieving greater efficiency ...