Reamaze Reviews in April 2025: User Ratings, Pros & Cons

Robust and easy to use

What do you like best? I like the ease of use and that it allow us to have all of our methods of communication (email, sms, FB, chat, etc in one place. Makes it easy for multiple staff members to divide the work. What do you dislike? Would really like the "notes" section to be located to the side and not directly underneath the conversations. It's far too easy to mistakenly send an internal note meant only for staff to the customer as a reply. Also, would like the pop-up notifications ...

Excellent

What do you like best? I love being able to get back to customers all in one place! What do you dislike? Instagram integration is a little annoying, as EVERY comment comes through as a new email. Would prefer if the thread didn't refresh upon every comment somehow. What business problems are you solving with the product? What benefits have you realized? Great place to be able to get back to every single question and weed out duplicates. Saves us a lot of time answering the same person on ...

A great experience, very user friendly

What do you like best? I like the ability to reply to customers with automated responses and templates - very easy! What do you dislike? Some difficulty with setting up articles at first, but very easy now. What business problems are you solving with the product? What benefits have you realized? We have reduced our response times greatly!

Great tool!

What do you like best? Reamaze is a great tool for consolidating multiple inboxes and making workflow much easier What do you dislike? I dislike the lack of text formatting in emails, would be nice to insert tables etc. What business problems are you solving with the product? What benefits have you realized? Customer service - Much faster response rate and ease of looking back at previous information

Reamaze is highly reccomended

What do you like best? Reamaze is one of the best systems for a company that have multiple staff members accessing the same email box, such as a info or sales email. What do you dislike? The search function needs to be improved. What business problems are you solving with the product? What benefits have you realized? It keeps all emails from a person in 1 thread along with letting you know if someone is viewing or has already replied.

Re:Amaze Email is Really Good

What do you like best? I really like how the message threading works. I also really like having the use of user pics. Makes work more fun. What do you dislike? There's sometimes a sizable lag when email is being received. Though, that may be a network issue on our end. What business problems are you solving with the product? What benefits have you realized? Being able to connect with customers to solve their tech support needs for our product is greatly enhanced by the use of Re:Amaze ...

Mobile Support Made Easy

What do you like best? I love the simplicity of the mobile app. I can easily and quickly respond to my customer's support issues via the Reamaze mobile app regardless of my location. My customers have no idea I'm out of the office. It has helped us significantly improve our communication and response time to our customers. What do you dislike? Unfortunately Re:amaze has not yet figured out how to automatically resolve support tickets for us. Joking aside, we have no complaints or ...

Customer Support On Steroids

What do you like best? Re:amaze takes at least 1-2 minutes out of every CS query that involves a recent order (which is 80% of them for us since the customer details and orders are all pulled from Shopify and displayed right next to the message thread. It has also simplified our FAQ section and the way customers can get in touch with us from any page of our website. What do you dislike? Very few complaints... the platform itself can get a bit memory-intensive in the browser, and the ...

Re:amaze as knowledge database & first point of customer contact

What do you like best? I really like the live activity feed of the customers on our homepage. That way I know exactly what products they are watching without having to ask them in the chat. It helps me helping our customers faster and more reliable. The knowledge database integrates well with out website and is easy to use. Wether you prefer live chat or messaging, work with different brands and colleagues - Re:amaze is self explanatory and easy to use. What do you dislike? Sometimes the ...

Great package

What do you like best? Single source for all staff to review all incoming communications. Cut our payroll costs for service in half and customers like it more too. Allows faster more efficient communication and cuts re-work as well. A great tool where teams handle a customer base. What do you dislike? Not much to dislike...certainly would like to see integrations with even more incoming lines of communication (like posts on Youtube videos but very useful as is. Would also like to see ...