Reamaze Reviews in April 2025: User Ratings, Pros & Cons

Closer and more complete communication with your customers

What do you like best? The improvement of the communication and the facility to interact with the clients is something that would stand out positively of this software, since it helps you that it is much simpler to solve any indicidence. It's easy to connect your store and products with Re: Amaze. With a few clicks you already have the linked shop and all the necessary details integrated within the platform. The templates that this software has also help you to automate with them ...

Re:amaze - Set of tools, for a help desk.

What do you like best? The live chat, is one of the features that I like most about this application, it is a chat where I can see all the history that I have had with the clients, this system is very versatile, and allows me to solve the support cases in minor Time, having predetermined questions and answers, helps me attend to different users at the same time, which minimizes my work times, and gives me more freedom in my work, synchronization with social platforms, it is admirable, it ...

Well developed business email client

What do you like best? Remaze offer's organization and reports. What do you dislike? Reports could download faster. When pulling a month's worth of emails, it takes a long time to load the download. If this could improve slightly, it'd be a real winner. Recommendations to others considering the product improve the reporting process from downloads to organization. What business problems are you solving with the product? What benefits have you realized? Technical, customer, and sales ...

Love instant communication with Re:Amaze

What do you like best? Instant communication with potential customers leads to immediate sales. Well worth the cost of the software. What do you dislike? I haven't found a negative of this software yet. What business problems are you solving with the product? What benefits have you realized? Instant communication with potential customers.

Great place to manage multiple communication channels all in one place!

What do you like best? The fact that all communication can be managed in one place and you can see all communication threads automatically with the same person across multiple channels... this makes it very easy to systematize customer service. What do you dislike? The template system is OK... but a little cumbersome to use (no hotkeys, no way to save subject lines as part of a template, etc. What business problems are you solving with the product? What benefits have you realized? ...

Perfect Solution

What do you like best? Easy to use, can connect multiple social media accounts. It really tidens up the business. What do you dislike? Nothing. Maybe interface can updated so it would look more good. What business problems are you solving with the product? What benefits have you realized? It helped us to decrease number of calls we receive in a day. Now we can manage customers on chat more practically.

Shaved 8 company hours a day using Re:Amaze

What do you like best? The ability for our CSRs to reply quickly and efficiently to our customers, while being able to track our entire operation seamlessly. What do you dislike? We have had a few problems not being able to separate an email thread into two, its a very minor problem. Any other problems we have had have been solved or developed by reamaze to make it work! Recommendations to others considering the product Its easy and so affordable, you ll never find a system like this ...

Great functionality. A few tweaks and it can be epic.

What do you like best? The ability to view the workflow live and the great visibility that the reporting provides. What do you dislike? Tags often remove themselves resulting in having to add them a few times until they "stick". What business problems are you solving with the product? What benefits have you realized? Communicating with our users which gives us insight to how our apps are being used.

STREAMLINED

What do you like best? Works better than Outlook, easier to search for content What do you dislike? Sends auto response without showing what the response was Recommendations to others considering the product Works like it says, what more could you ask for What business problems are you solving with the product? What benefits have you realized? able to respond to customer's quicker by having all the info available

Great support system

What do you like best? We've used a lot of alternatives and finally settled on this because it's the best. Over the years we've had so many different software for support and this one is so easy to use and friendly for our staff. What do you dislike? That there's no copper integration yet. What business problems are you solving with the product? What benefits have you realized? Easier for our staff to use, integration with shopify so we see everything at once, and recharge is amazing.