Reamaze Reviews in April 2025: User Ratings, Pros & Cons

So far best and affordable Chat and support solution

What do you like best? live chat with chatbots with simple and affordable pricing. What do you dislike? Since its new, there are bugs however they are quick to resolve in no time. Recommendations to others considering the product: Great for support and chatbots with loads of features. What problems are you solving with the product? What benefits have you realized? Live chat and support for our business websites.

Stellar in handling alerts and tickets

PROS & CONS What are the best aspects of this product? It features a great chatting platform that allows us to engage in highly flexible communications with clients. This helps us easily gather the most information even when minimizing the number of questions, which is great for all conversations to smoothly move forward. What aspects are problematic or could work better? Real-time chatting needs some improvements. We often find it becoming problematic from time to time. What specific ...

Easy to Use

What do you like best? Easy to assign and see which emails are for me. It's easy to resolve and archive emails What do you dislike? Not enough ways to sort emails personally. It would be nice to sort emails to different groups What problems are you solving with the product? What benefits have you realized? Email for customers to contact our support staff without giving out full names

Excellent customer service usage

What do you like best? I really like how user friendly, easy it is to reply. Create answers for FAQ's which can easily be sent to customers asking lengthy, generic questions What do you dislike? I wanted to make auto-replies available for each brand (we use it for four brands currently but have to create templates for each brand which has proven to be lengthy. Recommendations to others considering the product: Look no further! This is a great tool. What problems are you solving with the ...

Excellent customer service usage

What do you like best? I really like how user friendly, easy it is to reply. Create answers for FAQ's which can easily be sent to customers asking lengthy, generic questions What do you dislike? I wanted to make auto-replies available for each brand (we use it for four brands currently) but have to create templates for each brand which has proven to be lengthy. Recommendations to others considering the product: Look no further! This is a great tool. What problems are you solving ...

A good system of tickets and notifications

What do you like best? The chat that the framework has is natural and enables us to keep up a liquid correspondence with the customer by having the capacity to access and survey every one of the discussions for less questions and for the connection to be progressive. It is simpler to see a deal in a vital manner, which causes us to improve likewise our business framework. What do you dislike? The great live chat could be improved. Now and again it's moderate and misbehaves. ...

Great!

What do you like best? Re:amaze is very easy to use and offers great functionality and integrations. Their support team is also very helpful and responsive. What do you dislike? Nothing to dislike - all works good so far! Recommendations to others considering the product: They have a free trial to test it out, and don't hesitate to contact their friendly support team. What problems are you solving with the product? What benefits have you realized? Re:amaze is great for offering quick ...

Careful interface to facilitate better support

What do you like best? The chat that the system has is very intuitive and allows not only to maintain a fluid communication with the client, but also to review everything that has been said previously, the communication history. Being able to access and review all the conversations allows for fewer doubts and for the interaction to be more fluid. It has multiple integrations with other applications that helps to better manage sales, advertising and also to have a database with a greater ...

best email around

What do you like best? i like that it will link to business email account and send me notices. Keeps me up to date with my customers in real time and on time What do you dislike? Sometimes it is delayed in sending me notices of emails. Not delayed anymore sends alerts on time now Recommendations to others considering the product its great easy and helpful I get all my emais sent to me from reamaze. I can setup automated responses for my customers when i am not online to get to the email ...

Help-Desk with a good system of tickets and notifications

What do you like best? An addition that seems important to me is the system of notes. Through this system you can leave information that you want another company worker to read when you log in within the system. It is a good way to leave notices so that you can see them just connect to the platform and answer the question quickly. The ticket system is simple to use and also helps to solve any doubt efficiently. There are even notifications via mobile, which allows you to respond faster ...