Reamaze Reviews in April 2025: User Ratings, Pros & Cons

I love Reamaze ! The best customer service platform for an ecommerce

What do you like best? Best platform for customer service of an ecommerce. Very good support and resolution ! Integrations with comments from facebook, instagram, messenger, email, etc. Multiple stores in one account !! What do you dislike? Nothing. Tip: a spanish version and support would increase your market Recommendations to others considering the product: Most appropriate platform for support in ecommerce If you need multiple stores in one account, it is ...

Best system when it comes to support services

PROS & CONS What are the best aspects of this product? We have tried a myriad of other platforms for helpdesk support before, but we are not satisfied with how they function. Re:amaze is unique among the rest because it provides everything we need for such purpose. It is very convenient, and our staff rave about the great user experience they have. What aspects are problematic or could work better? It doesn’t support some of the tools we use in the company such as Copper. Aside from ...

Love this platform. Great support, intuitive features, really a plasure to use.

What do you like best? Support, interface, multibrand, ease of use What do you dislike? nothing, it's a great platform Would definitely recommend to anyone What problems are you solving with the product? What benefits have you realized? Customer service (multibrand, multicountry, multiagent) all goes through it.

Huge time saver for our daily operations

PROS & CONS What are the best aspects of this product? This tool has drastically increased the response time of our customer service staff, and it helps them make efficient responses too. Plus, we can easily monitor and view our operations every day. What aspects are problematic or could work better? The tool cannot divide one email conversation into two threads. Other than this concern, it works great for our job. That is because the developers are doing great in boosting the platform ...

The helpdesk system solution we’ve been looking for

PROS & CONS What are the best aspects of this product? This is a big help for organizing our business in terms of communicating with people outside our company, such as customers and suppliers. It has a smooth UI, as well as it is capable of syncing a few social media platforms into one spot. What aspects are problematic or could work better? Its UI needs some improvements in terms of aesthetics. But in terms of functionality, I really can’t say anything negative. What specific ...

Efficiently provide support through mobile

PROS & CONS What are the best aspects of this product? Easy and fast to use for responding to customer queries through mobile. Yes, through this tool, we can respond to customers who need support using our mobile devices. This is regardless of where I’m at a given moment, and customers won’t notice that I’m not in the workplace. This is certainly a great help for boosting our communication for customer support services. What aspects are problematic or could work better? This helpdesk ...

System that carries essential features for helpdesk operation

PROS & CONS What are the best aspects of this product? It has a helpful feature where we can put some notes and info that co-workers can check. They can easily view the notes, then make responses upon signing-in. The platform also allows us smoothly manage the tickets, and we can view recorded communications for verification purposes. Lastly, the platform can send alerts to our mobile phones, which is helpful for us to instantly respond to queries. What aspects are problematic or could ...

Best aid for our helpdesk services

PROS & CONS What are the best aspects of this product? It boasts a complete chat feature that lets me view conversation history, and it speeds up my responses too. I can even handle multiple tickets at once because it has templates for FAQs and their answers, and I can easily show them to customers asking common stuff. Also, it can sync with social media platform so you can gather as much info as possible about the customers. This is a real time-saver, which means I’m saving a lot of time ...

High quality platform for chatting and emailing

PROS & CONS What are the best aspects of this product? This tool is very neat, and it helps us in sorting out a lot of items and messages. It has useful report system and alert too. What aspects are problematic or could work better? Downloading reports and emails that have accumulated over a month consumes too much time. Improving such download speed can do big changes to this tool. What specific problems in your company were solved by this product? We love this tool because it is ...

Helps us offer better support services

PROS & CONS What are the best aspects of this product? Re:amaze has a chat system that is flexible enough for us to communicate well with clients, and features reliable history for clarifying some points in a conversation. The platform also works well with other tools, such as for managing ads and sales as well as for data storage. This means we only need to use one dashboard to do multiple tasks and manage tons of information. Plus, its helpdesk support team is reliable enough, since ...