Reamaze Reviews in April 2025: User Ratings, Pros & Cons

Best AI chat and Shared Inbox app in the market with simple pricing!!!

What do you like best? To start with, installation was very easy. I love the BOTs and Shared Inbox feature with great reporting. What do you dislike? I wish I could change theme for admin. But that doesn't affect the way we work. Recommendations to others considering the product: Great app with lots of features. Try their trial and you would see how useful it is and how affectively it works. It also has amazing level of support. I was constantly in touch with their support ...

The most complete tool to manage your support

What do you like best? Thanks to their integrations you can connect IF, Facebook, and diffferent channel mails. With that you can get just one platform to communicate with all customers. What do you dislike? Integration with whatsapp pending. They have with twilio. What problems are you solving with the product? What benefits have you realized? Prior to reamaze we were using multiple tools to manage our customer support. Now we have all in one and we can access from anywhere

Great option for chat, ticket, and knowledgebase

What do you like best? Support rocks, easily customizable for SSO, many available integrations, multi-brand features What do you dislike? It'd be hard to find something worth mentioning here, really don't have any issues for my use cases. Recommendations to others considering the product: Don't hesitate to contact support, their responses have been very helpful. What problems are you solving with the product? What benefits have you realized? Supporting multiple brands, ...

Great experience

What do you like best? The customer service really sets ReAmaze apart. They are so quick to answer questions and solve problems that I never fret if I need to contact them. Many of the other apps we use fall short in comparison. What do you dislike? I wish it had more integrations for phones/text messaging without needing to do custom coding. The integrations with Instagram aren't awesome either, but I hear that this is a common problem due to IG's inflexibility. What problems ...

Excellent CX platform with an awesome support team!

What do you like best? The platform is very easy to use. Navigating through the modules and conversations is a breeze. In the event you don't find your what you're looking for, the Re:Amaze team is highly responsive and will be there to assist at a moment's notice. What do you dislike? The only aspect that requires a little more work are the intents from the AI-based tools. Every now and then the intent doesn't quite match up but a few tweaks and it's all set. What problems are ...

Great App for our business!

What do you like best? Keep us organized, and we can see how many messages or comments we have to tackle for that day. What do you dislike? Not much, we like it all and want to get more of our employees on board using it. What problems are you solving with the product? What benefits have you realized? Losing or missing messages, or being able to follow up with a customer was an issue, but now it is very organized.

Re:amaze has helped us connect with and resolve issues for our customers.

What do you like best? Re:amaze support has been great while we were first setting it up and integrating it to Big Commerce. What do you dislike? Nothing, Re:amaze meets and exceeds our business needs. Recommendations to others considering the product: Signe up for the trial, be sure to engauge support if you have questions while setting up Re:amaze. What problems are you solving with the product? What benefits have you realized? We are able to see repeated issues with ...

Great service with great support!

What do you like best? Ease of use for new and experienced users What do you dislike? Options can be scattered across sections Recommendations to others considering the product: Great software as a service with great support behind it! Highly recommended to others for the ease-of-use and support backing it, the features within and the ability to set up new users quickly with minimal support. Useful for experienced and new users alike, with Support always ready to assist ...

Great program for multiple email addresses

What do you like best? The ability to assign emails to team members, ability to merge emails when customers sent multiple emails regarding the same subject. What do you dislike? The search function leaves a lot to be desired, does not seem to like putting in a partial query, only will find an item when the EXACT term is used. Recommendations to others considering the product: It is a great program if you have multiple email accounts for different brands and want them to all ...

A company that deserves its name -- Reamaze amazes time & time again!

What do you like best? We are using Reamaze now for 5 years and despite myself having worked with multiple service solutions during the last 20 years of building Internet businesses, Reamaze is truly in a class of its own. For one, their customer service solution works smoothly and scaling our service team to now over 30 people has been easy with Reamaze. However, even more importantly, Reamaze has really been a partner throughout the last 5 years, taking our feedback not only into ...