ReadyMode (formerly Xencall) Reviews in April 2025: User Ratings, Pros & Cons

"Great Dialer for a team under 100 agents"

What do you like best about Readymode? The contact rates are better than other dialers we've tried including, five9, Hubspot, Bright pattern, Vichi, & Call tools, What do you dislike about Readymode? The front-end UI is very old looking, but the system's functionality outweighs the looks. If you plan to scale a call center with more than 65 agents, you must upgrade the box to keep agents efficient or get a separate dialer box, including a new URL to login. What problems is Readymode solving ...

"Superb Customer Service and Straight to the Point All-in-One call center solution"

What do you like best about Readymode? What I love the most about ReadyMode is that they take care of you from pre-sales up to onboarding tools and immediate support. They even help you tailor your needs and advise a good business strategy for maximizing their tools. What do you dislike about Readymode? This is not negative about ReadyMode; they have an outdated UI feel. UX-wise, it is straight to the point and easy to understand. But if you are not picky with their UI design. It is a ...

"Amazing Service 10/10"

What do you like best about Readymode? Super easy to use platform. Would highly recommend to anyone looking to use a calling platform. We generated a lot of leads. What do you dislike about Readymode? There is nothing that I wouldnt reccoment about this platform What problems is Readymode solving and how is that benefiting you? We got a lot of leads

"Great Customer Care: From Onboarding to Daily Activities"

What do you like best about Readymode? The customer service. The team makes sure that you understand the how-tos of the entire interface. What do you dislike about Readymode? We did not encounter any issues with the system. What problems is Readymode solving and how is that benefiting you? It provides an excellent dialer alternative with strong qualities at a great price.

"My Experience with Readymode"

What do you like best about Readymode? ReadyMode worked seamlessly with 3rd party apps such as Authorize.net. This was huge for me and really worked for my business model, allowing my team to easily process customers' payments all in the same window. What do you dislike about Readymode? There isn't really anything about ReadyMode that I disliked. My team never had any issues other than the calls being choppy at one time. But once we brought it up to ReadyMode, it was fixed almost instantly. ...

"Efficient Outbound Call Management with a focus on Compliance"

What do you like best about Readymode? ReadyMode allows you to have a tremendous amount of simultaneous call activity using their proprietary call management software. It knows when to speed up, when to slow down and how to maximize every lead in the campaign judiciously. At the same time, the system will keep you in compliance with their DNC Risk Management protocols. What do you dislike about Readymode? It would be helpful for the DNC Risk Management tool to isolate the single registered ...

"Helpful support"

What do you like best about Readymode? Support is knowledgeable and they communicate with clients, serving as a bridge for b2b. What do you dislike about Readymode? None so far, support is working great. I have no issues What problems is Readymode solving and how is that benefiting you? Connecting integrations for Salesforce

"Readymode Predictive Dialer"

What do you like best about Readymode? I like that I can have a Playlist built for each group I deal with, custom tailored to their business needs. I also can have a custom view of each person as they are lined up in the office, overall great and great customer service. What do you dislike about Readymode? Least helpful is I can't see what agent transfers go to by changing color on floor map. What problems is Readymode solving and how is that benefiting you? It is beneficial due to ...

"Nothing But best service ever."

What do you like best about Readymode? The platform is so powerfull and easy to understand. You can do whatever you need and adapt the system to your industry. It also has more functionalities than other Dialers we've used in the past and the customer success manager assigned to us solve all the problem we were facing as a company when using a dialer. What do you dislike about Readymode? So far, we're pretty happy with the software, i can't say anything wrong about them. What problems is ...

"Best company ever if you’re cold calling!!"

What do you like best about Readymode? They are very hands-on with showing me how to use the program. Readymode is extremely customizable. They also worked a lot with me on the billing side, making sure everything was working for me! What do you dislike about Readymode? At first, the setup can seem a little confusing but they set up any zoom call I asked for and walked me through everything! What problems is Readymode solving and how is that benefiting you? They make cold calling a breeze. ...