Reachdesk Reviews in April 2025: User Ratings, Pros & Cons

"Great product and a great team to work with."

What do you like best about Reachdesk? - Used Reachdesk for over a year and more useful features are being release every quarter and is very relevant for my use case - Easy to use platform, the hardest part to train the team is to get a time that works for everyone. The platform itself is self explanatory and user friendly - Responsive team and very helpful throughout projects - A must have solution for companies especially after brexit there is a real problem getting gifts across to the EU ...

"Great tool for lead generation activities"

What do you like best about Reachdesk? Reachdesk is a very useful platform where I can organise, schedule and monitor my lead generation campaigns based on gifts. It has a great catalog of products with a wide range of prices. What do you dislike about Reachdesk? There is limited availability of certain products depending on the region you are targeting What problems is Reachdesk solving and how is that benefiting you? Account-based lead generation campaigns

"Good service"

What do you like best about Reachdesk? Marketplace is good for EMEA and US platform integrates with MAP, physical and digital available and experiences supporting good ABM capabilities. Cost-effective. What do you dislike about Reachdesk? Analytics is quite basic but it's ok. Could have better super user management capabilities What problems is Reachdesk solving and how is that benefiting you? Customer experience and personalized and outreach

"Great customer success and user-friendly!"

What do you like best about Reachdesk? Reachdesk makes it easy for our sales reps to send personalized gifts to prospects and customers. Implementation was very easy and the user training was helpful for our reps to learn the platform. Our customer success manager, Nikki Faerman is incredibly helpful and responsive. The complexity of sends and campaigns can scale up as we grow. What do you dislike about Reachdesk? The wallet individual wallet vs team wallet is a little confusing for the ...

"Easy to use and great customer support"

What do you like best about Reachdesk? The customer support is superpb. They have a chat function with real live people that quicky help you through questions, and a dedicated support team to help maximize your campaigns and get the most out of what you're sending. What do you dislike about Reachdesk? There are still some things that would be great to be able to do on your own, like cancel an order, but the chat function is so easy to use that going about it that way is easy enough. What ...

"Best Gifting Product by a mile"

What do you like best about Reachdesk? Product actually works unlike the other solutions, I've tried them all. The team gives great suggestions and very pro-active. I would use Reachdesk again and again. What do you dislike about Reachdesk? I want to use for my people team, can you help with the pricing. What problems is Reachdesk solving and how is that benefiting you? It helps me to get hold of my prospects and customers and grows my connection with them significantly

"Reachdesk has made direct mail / gifting a breeze, and saved my sanity in the process"

What do you like best about Reachdesk? When you work for global organizations, trying to find a way to streamline elements of gifting and direct mail can always be a challenge in terms of logistics involved, warehouse management, and of course cost and returns... And don't get me started on working with shipping couriers internationally! Reachdesk has removed (most) of the headache involved with doing any form of international shipping and gifting via a very easy-to-use SaaS platform that ...

"Great service all around"

What do you like best about Reachdesk? I really like the diversity of gifts there are to choose from. Gift cards for uber, dining, charities, and more, on top of physical gifts like customized tumblers and AirPods. What do you dislike about Reachdesk? Not much to dislike, I guess my only thing would be they dont have literally every gift option ever but- thats not really possible What problems is Reachdesk solving and how is that benefiting you? being different than the other sales reps out ...

"The best gifting platform"

What do you like best about Reachdesk? The platform is amazing, you have so many options! My favourite feature is the Marketplace, as you can send thoughtful local gifts worldwide. The campaign section is also very straightforward, it's very easy to create your campaign but also to clone other campaigns. I really like labelling the items in the inventory by team, and a big shoutout to Aoife and the support team that make a huge difference on a daily basis. What do you dislike about ...

"Very simple and easy to use"

What do you like best about Reachdesk? The steps to send gifts are incredibly easy. Not only are the templates already loaded, the previews of the send and the flow are extremely user friendly. What do you dislike about Reachdesk? I wish there were was more reporting around my team, namely how often I'm adding funds to their balance, their total sends, their conversion rates, etc. What problems is Reachdesk solving and how is that benefiting you? We send gift cards to our customers and ...