Reachdesk Reviews in January 2025: User Ratings, Pros & Cons

"Saves time and simplifies incentive schemes"

What do you like best about Reachdesk? The platform is really easy to use. I can set up campaigns in minutes, send incentives / gifts in just a few clicks, and also link it to our reporting system. I also love that I can send vouchers and gifts to a large range of different countries, without having to spend ages researching the best options. The ease of payment is also a huge plus as I don't have to navigate websites in different languages and different currencies. What do you dislike ...

"Helpful tool!"

What do you like best about Reachdesk? It was easy to use and set up flows. Seemed straightforward with a lot of options. What do you dislike about Reachdesk? I would have liked to see more integrations and abilities to build workflows What problems is Reachdesk solving and how is that benefiting you? We needed a way to easily engage and thank our audience

"One of the few vendors we can work with across all geos."

What do you like best about Reachdesk? Global reach makes it easy for us to integrate across campaigns. What do you dislike about Reachdesk? Deeper customizing in campaigns, and the need to convert between currencies. What problems is Reachdesk solving and how is that benefiting you? We are able to engage customers across the globe, while integrating campaigns with our CRM.

"Good platform for adding a special touch when prospecting"

What do you like best about Reachdesk? Standing out from typical prospecting emails What do you dislike about Reachdesk? Range of the gifting options could be better in some countries Recommendations to others considering Reachdesk: Definitely consider if you're an organisation sending a mass amount of emails What problems is Reachdesk solving and how is that benefiting you? Solving the issue of standing out from typical sales emails, using Reachdesk allowed us to add a personal touch when ...

"Powerful tool for pipeline acceleration"

What do you like best about Reachdesk? Many options for client gifting (vouchers, branded bundles, marketplace gifts, etc.), very nice and professional customer support What do you dislike about Reachdesk? Branded bundles take a while until they reach the client, number of gift card vendors quite limited in some smaller European countries What problems is Reachdesk solving and how is that benefiting you? We are using Reachdesk for sales pipeline acceleration and for getting appointments ...

"Interesting tool to engage with prospects and customers"

What do you like best about Reachdesk? Reachdesk facilitates direct mail campaigns : no need to deal with logistics, you can very easily send a gift to a prospect, a customer, and even do it in bulk. Direct mail differentiates from emails and can help you engage prospects ghosting your Sales reps by sending them a personalized and dedicated gift. You can as well send e-gift cards. What do you dislike about Reachdesk? Reporting needs improvement, maybe have a better overview by campaign. A ...

"Great platform, once you find the time and place"

What do you like best about Reachdesk? Simple, easy to use platform with variable options. As an end-user it helps me efficiently organise Direct Mailers (DMs). What do you dislike about Reachdesk? Not a detriment just to Reachdesk, but to all DM platforms. If you're evaluating such a tool then consider how and why you'd use it. It can be a "nice to have" platform all too quickly so finding and understanding the right moments to leverage DMs will decide whether Reachdesk is or is not ...

"easy to work with"

What do you like best about Reachdesk? The interface is easy to work with and very intuitive setting up campaigns and sending them is very simple What do you dislike about Reachdesk? That you can't reuse a campaign and change vouchers without creating a new campaign because is will mess with the campaign you send already Recommendations to others considering Reachdesk: reachdesk has an interface that is easy to use . you can see who read the message and used it. The service is good and they ...

"Positive ReachDesk experience"

What do you like best about Reachdesk? It was helpful to be able to touch base with clients without the in person interaction, the personalized message is great What do you dislike about Reachdesk? Not being able to relaunch sends that didn't get answered, and having to go through manually resending. Would be great to add the functionality where you can revive campaigns that have gone quiet. What problems is Reachdesk solving and how is that benefiting you? Touching base with clients that ...

"Making direct mail easy and enjoyable - and directly impacting our pipeline!"

What do you like best about Reachdesk? The variety of options available for each country makes sending local and relevant gifts so much easier. This just levels up the entire buyer experience, and enables you to differentiate from your competitors. It is easy to use, and integrates well within our sales engagement platform (SalesLoft). The team love it, so adoption has never been an issue. Also, the customer support is great, there is an intercom feature in the platform so you can chat with ...