Reachdesk Reviews in April 2025: User Ratings, Pros & Cons

"Engaging with Customers"

What do you like best about Reachdesk? I like that this integrates with my CRM, is easy to track, and has options for gift card. Easy to load balances as well What do you dislike about Reachdesk? I do not like that the gift card options are lumped together. For example, I was trying to send a coffee gift card to a company who is a direct competitor of Uber and it was a bit awkward that they had to choose that method to get lunch. What problems is Reachdesk solving and how is that benefiting ...

"Good way to send gifts"

What do you like best about Reachdesk? The software is easy to use. Picking and sending gifts works flawlessly. What do you dislike about Reachdesk? There were some hiccups in the UK's logistic centers due to Brexit, which caused long deliveries. What problems is Reachdesk solving and how is that benefiting you? Strengthening customer relationships. Clients tend to be happier after having received a gift from Reachdesk.

"Great platform, and the best support!"

What do you like best about Reachdesk? The ability to customize gifts even within the Marketplace is awesome! Salesforce/Outreach integration is really helpful, and the ability to send gifts to leads on Salesforce via the chrome extension is a great capability. Support is outstanding and I love working with my CSM (Nikki) - she's always super responsive and helpful. What do you dislike about Reachdesk? It would be great if Reachdesk had an add-on service for swag customization as well. I ...

"Frustration free corporate gifting"

What do you like best about Reachdesk? It's super easy to pick a gift and have it sent. The cost you see is exactly what you pay, no hidden shipping fees or extra charges. What do you dislike about Reachdesk? In my limited experience, it seems like the only option is to preload an account with funds. It would be nice to use it freely and then get billed each month for sends vs essentially paying for them in advance each month. What problems is Reachdesk solving and how is that benefiting ...

"Great sending platform"

What do you like best about Reachdesk? The ease of use is great, it's an intuitive way to do ABM and the Chrome Extension actually works without killing your browser. What do you dislike about Reachdesk? I've had a couple issues in terms of populating the correct shipping information What problems is Reachdesk solving and how is that benefiting you? Keeping prospects engaged in a meaningful way through thoughtful mailings and gifts - it's an easy way to stay connected in COVID times.

"Easy to use tool, but with some gaps in UI and functionality"

What do you like best about Reachdesk? The integration with SFDC is great and it's pretty easy to set up. Was easy to get the team running. What do you dislike about Reachdesk? If there were easier ways to filter the gifts, or to get both a gift card link and send the email - those would be nice adds. What problems is Reachdesk solving and how is that benefiting you? Customer & prospect engagement

"Reachdesk Makes It Easy to Engage with Prospects, Say Thank You to Customers and Team Members"

What do you like best about Reachdesk? Fast, easy, turn-key way to send physical gifts, handwritten notes, and ecards to prospects, customers, and team members. What do you dislike about Reachdesk? As a global company, gifts and gift cards aren't always available in all the countries we'd like. Also wish Reachdesk offered on-demand merchandise like print-to-order t-shirts. What problems is Reachdesk solving and how is that benefiting you? Reachdesk makes it fast and easy to say thank you to ...

"Good features & integrations, great customer success team"

What do you like best about Reachdesk? Terrific customer success team – our CSM is very responsive and gets back with thorough answers to our questions within a day. Reachdesk's direct mail and gift card offerings serve our needs well. The Salesforce and Marketo integrations were effective and easy to set up, with a helpful documentation library. What do you dislike about Reachdesk? Currently there isn't a way to do test sends before sending out to the final audience, which I believe is on ...

"Easy to use platform"

What do you like best about Reachdesk? I really like how easy and user-focused the design of the platform is, and it makes sending value adds to clients super seamless! What do you dislike about Reachdesk? The cost of the products are quite expensive so shipping items at scale can be challenging. Recommendations to others considering Reachdesk: Make sure you budget for the items that you can send! What problems is Reachdesk solving and how is that benefiting you? We're always looking for ...

"Globally friendly direct mail platform"

What do you like best about Reachdesk? Intuitive, engaging & great customer service What do you dislike about Reachdesk? Would love to add team workflows into the product Recommendations to others considering Reachdesk: N/A What problems is Reachdesk solving and how is that benefiting you? Personal campaigns in the time of too many virtual webinars and events