Reachdesk Reviews in April 2025: User Ratings, Pros & Cons

"So many great opportunities with Reachdesk!"

What do you like best about Reachdesk? Love how easy it makes gifting especially in these changing times when people could be working anywhere. It removes issues with us having the responsibility of personal data which protects us and our customers alike. There are so many options and all working from the same tool is a great benefit. It's a one-stop-shop for everything which makes life so easy. What do you dislike about Reachdesk? Response times have at times been a little slower than we ...

"Best Gifting Solution on the Market"

What do you like best about Reachdesk? Reachdesk is amazing because of all of the different types of gifting options (egfits, physical gifts, swag, etc). They have amazing customer service, and are quick to respond to any issues and are willing to help customize their platform for specific needs. I've used several gifting platforms, and Reachdesk blows any other vendor out of the water. What do you dislike about Reachdesk? The only issue is we need more APAC gifting capabilities, which they ...

"Intuitive and fits right into a Salesperson's process"

What do you like best about Reachdesk? Wide selection of offerings, and plenty of integrations to make sure we're accounting for the impact of gifts sent easily. Easy to navigate and very intuitive process What do you dislike about Reachdesk? Deeper Outreach integration would be nice to have, the ability to auto initiate a gift send in a sequence/cadence. Definite nice to have though and not really a negative What problems is Reachdesk solving and how is that benefiting you? Reachdesk is ...

"Great overall experience engaging with Reachdesk from contract negotiations to campaign executions"

What do you like best about Reachdesk? The people in support, custom engagement What do you dislike about Reachdesk? Just that we could not add a cc on email Recommendations to others considering Reachdesk: I think the selection of gift cards, and marketplace gifts supported all of my locations and accept Brazil. But I was able to send a marketplace gift instead so all worked out. I guess if you know of the country you will be marketing to the most, check to see what is offered. But ...

"Great Marketplace!"

What do you like best about Reachdesk? A really easy way to send gifts, thank you's to both staff and customers and prospects. Great account team! What do you dislike about Reachdesk? Operational setup. Time for stock to be shipped. Not a dislike as such, just areas that I could be improved. Recommendations to others considering Reachdesk: Good platform, range of gifts, challenges with operational side, need someone dedicated to run it. What problems is Reachdesk solving and how is that ...

"A well-designed, easy to use, and scalable Direct Mkg tool to take your outbound to the next level"

What do you like best about Reachdesk? We have rolled out Reachdeskacross all our EU sales roles (100+ licenses) and we don't regret it one second. The tool is well designed and enables Marketing Teams to have control over what is being sent to the prospect/customer and to track the team's usage of the tool. We see a great ROI on our direct mailing campaign and Reachdesk simply takes out all the most operational and low-added value aspects of such campaigns (shipping and monitoring) by ...

"Efficient and reliable gifting platform"

What do you like best about Reachdesk? The range of gifts that are available and how easy it is to send something out to show appreciation to our customers. Good and reliable customer success! What do you dislike about Reachdesk? The search function in their marketplace could be improved I reckon. What problems is Reachdesk solving and how is that benefiting you? Improved turnaround time in sending our customers gifts. The process is far more efficient as there's less manual intervention ...

"Love using Reachdesk"

What do you like best about Reachdesk? The team at Reachdesk are brilliant - super attentitive and very responsive. Amy, Scott, their Project Management team, and Product Managers are always happy to help and take feedback on board very well. The platform has been really helpful for getting people's attention, in an ever-digital world. What do you dislike about Reachdesk? There's a few tweaks like filtering, saving 'favorite' gifts, and a couple of things that could make 'Campaigns' UX a ...

"Reachdesk is helpful, easy to use and allows you to connect with clients and more."

What do you like best about Reachdesk? Reach desk has a wide variety of gifts with an easy-to-use platform as well as APIs to hook into your CRM for faster sends. The ability to set up teams and budgets for teams and team members makes for easy accounting. Customized gifts easy to upload logos and store them, landing pages allow you to offer choices to recipients, robust reporting on your previous sends. The list goes on and on. I think the best feature is customer service. Think of a ...

"I think Reachdesk is going to make all the difference"

What do you like best about Reachdesk? The account management of the product is great What do you dislike about Reachdesk? Perhaps worried about the lead time that it takes for a hamper to go out, but we can get around that. What problems is Reachdesk solving and how is that benefiting you? We are able to identify the location of our clients and decision makers, and send them bespoke gifts that drives real leads.