Re:amaze Reviews in April 2025: User Ratings, Pros & Cons

"Useful for the most part"

What do you like best about Re:amaze? Account management is live, meaning you can see where other team members are working. What do you dislike about Re:amaze?

Amazing value for money,

Amazing value for money,I can't believe how many features you get access to, simply with their starter plan.We tried Zendesk and Freshdesk before and all the useful features were extra add-ons, but with Re-Amaze everything is included in their started plan, with no hidden costs or paid add-ons, keep up the good work!! 🙌

Helps us offer better support services

PROS: Re:amaze has a chat system that is flexible enough for us to communicate well with clients, and features reliable history for clarifying some points in a conversation. The platform also works well with other tools, such as for managing ads and sales as well as for data storage. This means we only need to use one dashboard to do multiple tasks and manage tons of information. Plus, its helpdesk support team is reliable enough, since they always help me solve technical problems quickly.

Works wonderfully for efficient communication

PROS: The tool is costly, but it is surely worth paying for! It helps us efficiently get in touch with audience , then convert them into actual sales. CONS: We haven’t found any negative point when using this tool for our business. It works very terrific for increasing our sales instead.

Don't be tempted by Ateli

I was conned by Ateli for goods never received. Any emails are responded to with fatuous platitudes and no action.They just want your money; ignore and avoid, you'll save a lot of heartache.

Best aid for our helpdesk services

PROS: It boasts a complete chat feature that lets me view conversation history, and it speeds up my responses too. I can even handle multiple tickets at once because it has templates for FAQs and their answers, and I can easily show them to customers asking common stuff. Also, it can sync with social media platform so you can gather as much info as possible about the customers. This is a real time-saver, which means I’m saving a lot of time at work.

Establish stronger customer relationships with quality communication

PROS: I want to highlight the improvements we’ve got for communicating with clients through this tool, since it lets us address their issues efficiently. What’s more, it has templates that we can use for creating FAQs, which is great for instantly directing customers to the best answers for usual queries. And the platform also allows integration of our store and products, so we can easily see complete details on its dashboard.

High quality platform for chatting and emailing

PROS: This tool is very neat, and it helps us in sorting out a lot of items and messages. It has useful report system and alert too. CONS: Downloading reports and emails that have accumulated over a month consumes too much time. Improving such download speed can do big changes to this tool.

Helpful software for customer service

High quality, affordable software with a deep feature set. Saved my company lots of time with customer service. Integrates reasonably well with other common services like RingCentral.

"Reamaze makes answering customer inquiries easier than ever."

What do you like best about Re:amaze? The layout of the main screen allows you to quickly see how many customers you have to help. If you have multiple users logging in to handle inquiries, you can assign various tasks and conversations to the correct party so that they can handle that specific thread. Within the messaging threads, multiple users can answer customers and even send private messages to one another to help your customers and build a positive company image.