Re:amaze Reviews in April 2025: User Ratings, Pros & Cons

Great app, bit pricey

Great app, really does help us to manage our email system amongst our team - we wouldn't be without it. Support is also very helpful. The cost is somewhat pricey however, hence why I have given them 4 stars.. if the price was more reasonable it would be an easy 5 stars.

Best system when it comes to support services

PROS: We have tried a myriad of other platforms for helpdesk support before, but we are not satisfied with how they function. Re:amaze is unique among the rest because it provides everything we need for such purpose. It is very convenient, and our staff rave about the great user experience they have.

"Great email platform to organize all of your social media"

What do you like best about Re:amaze? It organizes your emails as well as your social media accounts, chats, etc. so you can get everything in one place. What do you dislike about Re:amaze?

"Re:amaze makes serving customers awesome"

What do you like best about Re:amaze? Our customer service folks can easily communicate with customers through various channels, including email, chat, and social, in a simple, beautifully designed interface. Automations through chatbots, workflows and intents are easy to set up and help provide quick answers to customers.

Efficiently provide support through mobile

PROS: Easy and fast to use for responding to customer queries through mobile. Yes, through this tool, we can respond to customers who need support using our mobile devices. This is regardless of where I’m at a given moment, and customers won’t notice that I’m not in the workplace. This is certainly a great help for boosting our communication for customer support services.

System that carries essential features for helpdesk operation

PROS: It has a helpful feature where we can put some notes and info that co-workers can check. They can easily view the notes, then make responses upon signing-in. The platform also allows us smoothly manage the tickets, and we can view recorded communications for verification purposes. Lastly, the platform can send alerts to our mobile phones, which is helpful for us to instantly respond to queries.

Good value for money

Good value for money! Has some cool features and it's easy to get all your main channels in one place for your customer support team.

"Re:amaze live chat 👌"

What do you like best about Re:amaze? Centralized, you can see past chats, order history, customers location, etc What do you dislike about Re:amaze?

The helpdesk system solution we’ve been looking for

PROS: This is a big help for organizing our business in terms of communicating with people outside our company, such as customers and suppliers. It has a smooth UI, as well as it is capable of syncing a few social media platforms into one spot.

Huge time saver for our daily operations

PROS: This tool has drastically increased the response time of our customer service staff, and it helps them make efficient responses too. Plus, we can easily monitor and view our operations every day. CONS: The tool cannot divide one email conversation into two threads. Other than this concern, it works great for our job. That is because the developers are doing great in boosting the platform regularly.